Melanie Barthelmess
Summary
Dedicated Customer Service Specialist focused on giving every customer top-notch support for any request. Handles high-volume work with organized approach by staying on top of routine needs and special requests. Offers valuable administrative, customer relations, and sales abilities.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Call Center Marketing Specialist
Wynn Resorts
03.2022 - 06.2024
- Answering and efficiently handling or Directing incoming calls
- Maximizing opportunities to confirm room, dinner and show reservations sales
- Inputting room, restaurant and show reservations in the appropriate computer systems
- Providing callers with necessary confirmation
- Expressing the luxury standards associated with the Wynn/Encore brand to callers, sharing information about the property and its amenities
- Listening and documenting information accurately while on calls
- Handling reservations for amenities such as golf, spa and salon, or nightlife at Wynn Las Vegas and Encore as needed.
Customer Service Associate
IKEA
08.2020 - 02.2022
- Providing positive customer experience with fair, friendly, and courteous service
- Hosting Cash Lanes
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Resolves customer issues and answers questions
- Bags purchases if needed
- Processes return transactions
- Tell Customers about our Family Rewards Program but also introduce our IKEA Credit Card
- Helping with Go Backs
- Cleaning Registers at the end of the day
- Working at Self Checkout
- Signing up Customers for the IKEA Credit Card
- Handling Customer files
- Reason for leaving was passing away of family member.
Photographer, Retail
Ingenius Downton Abbey Exhibition
09.2021 - 02.2022
- Helped setting up the Retail Shop before the Exhibition opened
- Pricing items for Shop
- Counted inventory
- Took payments at register
- Refilled shelfs with Merch
- Worked mostly as a Photographer taking pictures with professional Camera at the Green Screen
- Helped repairing issues with the Camera and other technical related issues
- Edited the Souvenir photos of the Guests
- Answered questions for Visitors related to the Show but also told them fun facts about the actual High Clare Castle
- Exhibition shut down due to decision coming from Universal Studios.
Museum Docent
Superfly X Friends Experience
07.2021 - 09.2021
- Welcomed Guests at the entrance and told them about the Rules inside the Exhibit
- Scanned tickets and made the Guests sign a Covid Waver
- Hyped up the Visitors before they entered the Theatre, engaged them with a Trivia of the TV Show and gave them an introduction of the Friends Experience before the doors of the Theatre opened
- Worked as a Docent in all areas of the experience such as the Boys Apartment, Girls Apartment, the Fountain, the Central Perk Cafe
- Gave Guests information about the show and the different fun facts of each room they are in
- Took photos of the Visitors as requested
- Exhibition moved to Texas.
Fulfillment Associate
Target
02.2020 - 05.2020
- Seasonal position for 3 months only
- Picking online orders in Store for Customers
- Assist Customers in Store when they asked for help
- Do price checks and locate Items for Customers in Store
- Restock Shelves if needed
- Prepping online orders
- Packing and labeling online orders
- Using Zebra device to scan items and inventory check ups.
Pet Care Associate
PetSmart
10.2019 - 02.2020
- Part Time Position
- Taking care of new pet arrivals
- Vet care in Iso room for sick animals
- Cleaning animal habitats
- Feeding animals
- Cleaning aqua tanks
- Doing Pet sales
- Working at the Cash register
- Organizing, facing isles
- Giving customers advice about animals
- Animal products and answering questions
- Taking care of tank water system
- Price tagging, change
- Phone customer service
- Offer special promotions.
Sales Clerk
TNT Fireworks
06.2019 - 07.2019
- Inventory stock and reorder when inventory drops to a specified level
- Keep records of purchases, sales, and requisitions
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Informed customers about pyrotechnics and what each can do
- Followed safety rules of Firework Stand.
Front Desk Clerk
USO
02.2011 - 08.2017
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed
- Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons
- Made sure to give out Brochures/ Coupons to the Soldiers and their families.
Cashier
PX Exchange
03.2004 - 03.2010
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Answer customers' questions, and provide information on procedures or policies
- Gave discounts on items.
Store Clerk
LIDL Groceries
01.2002 - 01.2003
- Answer customers' questions, and provide information on procedures or policies
- Stock shelves, and mark prices on shelves and items
- Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
Education
High School Diploma -
Albert Schweitzer Hauptschule
Schweinfurt, DEAssociate in Home Economics - undefined
Berufschule 3
Schweinfurt, Germany07.2002
Skills
- Time Management
- Project Management
- Market Trends
- Expert in Microsoft Office, OPERA, ADOBE Creative Studio
- Sales Strategies
- Social Media Management
- Branding
- Retail Store Operations
- Retail Staff Management
- Customer Needs Assessment
- Upselling
- Inventory Tracking
- Store Opening and Closing
- Sales trends
- Excellent people skills
- Problem-solving skills
- Flexible Schedule
- Merchandise Display
- Multi-tasking strength
- Cash Handling Accuracy
- Guest Relations
- Customer Service
- Cash Handling
- Shipment Processing
- Meeting deadlines
- Front Office Support
- Effective Planning
- Hospitality services
- Marketing
- Supply Replenishment
- Clerical duties
- Administrative Skills
- Mail and packages
Certification
- Driver's License
- Food Handlers License
- TAM Card
Languages
German
Native or Bilingual
Timeline
Call Center Marketing Specialist
Wynn Resorts
03.2022 - 06.2024
Photographer, Retail
Ingenius Downton Abbey Exhibition
09.2021 - 02.2022
Museum Docent
Superfly X Friends Experience
07.2021 - 09.2021
Customer Service Associate
IKEA
08.2020 - 02.2022
Fulfillment Associate
Target
02.2020 - 05.2020
Pet Care Associate
PetSmart
10.2019 - 02.2020
Sales Clerk
TNT Fireworks
06.2019 - 07.2019
Front Desk Clerk
USO
02.2011 - 08.2017
Cashier
PX Exchange
03.2004 - 03.2010
Store Clerk
LIDL Groceries
01.2002 - 01.2003
High School Diploma -
Albert Schweitzer Hauptschule
Associate in Home Economics - undefined
Berufschule 3