Melanie Batista Vega

Manage New Hire On-Boarding and Equipment Deployment:

• Spearhead the procurement and distribution of new hire equipment across multiple national sites, ensuring timely setup and functionality for onboarding processes
• Coordinate with different line of business to streamline ordering processes and minimize lead times
• Training Room and Facility Management:
• Precisely organize and prepared training rooms and multipurpose spaces for meetings and employee training sessions, maintaining a conducive learning environment
• Facilitate the delivery of safety procedures and evacuation routes, ensuring compliance with company and local standard

Technical Support and System Management:

• Responsible for system access requests and performing of minor technical troubleshooting for programs and equipment, enhancing operational efficiency and user satisfaction
• Manage laptop storage and office supply inventory, optimizing resource allocation and cost management strategies

Ad Hoc Reporting and Data Analysis:

• Generate comprehensive ad hoc reports on productivity, quality defects, compliance training, device governance, and adherence, providing actionable insights for management decision-making
• Utilized data management skills to ensure accuracy and relevance of reporting metrics, contributing to operational improvements and strategic planning

Stakeholder Engagement and Relationship Management:

• Act as a liaison between departments and sites, fostering strong relationships with internal teams and external partners to facilitate smooth operations and collaborative initiatives
• Coordinated executive meetings and visits, managing logistics such as catering, training materials procurement, and presentation support

• Led in-depth investigations of account closures and fund disbursements to assess potential loss exposures
• Coached and assisted associates with complex research and analysis of account activity
• Maintained excellent communication within the Digital Fraud mailbox, addressing escalated account closures, case closures, and fund disbursements
• Solved complex problems and collaborated with support organizations to fulfill information requests
• Completed workforce reports and submissions, monitoring Nice IEX Workforce daily

• Facilitated new Consumer and Small Business deposit account requests
• Verified client information and business documentation according to standard procedures
• Provided assistance with Small Business Document Imaging and communicated with clients for information retrieval
• Maintained and updated account information, balancing charges and reviewing accounts
• Acted as a Subject Matter Expert and provided training to new hires and floor support

• Delivered solutions to customer issues, from moderate to complex, in a contact center environment
• Performed troubleshooting, password resets, and assisted with online profile management

• Processed transactions, verified deposits and withdrawals, and maintained account accuracy
• Used 10-Key data entry for automated processing and clerical functions