Melanie Baugh
Sparta,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Personal Shopper
Shipt
06.2021 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Loaded and unloaded orders at customer's homes or locations.
- Provided product advice to customers to help select most suitable items for individual needs.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Documented sales and customer feedback to enable tracking history and maintain accurate records.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maintained current knowledge of evolving changes in marketplace.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Business Owner
MelsBells Customs
12.2020 - Current
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
- Monitored trends in online retail to identify new opportunities for growth.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
- Managed customer service inquiries and complaints for customer satisfaction.
- Created promotional campaigns to boost sales and drive customer loyalty.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Implemented marketing campaigns to increase customer engagement and sales.
- Established and maintained e-commerce website to promote and sell products.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
- Utilized various analytics tools to track customer behavior and optimize website layout.
Personal Shopper
Instacart
05.2020 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Loaded and unloaded orders at customer's homes or locations.
- Provided product advice to customers to help select most suitable items for individual needs.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built relationships with customers and community to promote long term business growth.
- Presented professional image consistent with company's brand values.
Lunch Lady
Forsyth County School System
08.2018 - 09.2020
- Cleaned and sanitized surfaces, tools and equipment.
- Served food according to temperature, safety and presentation guidelines.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
- Received and stored incoming supplies according to procedures.
- Prepared ingredients and recipe components ahead of time.
- Provided exemplary service to students, staff and visitors.
- Restocked condiments, beverages and utensils per expected use levels.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Tracked meal purchases and accepted payments at cash register.
- Assisted cashiers with processing customer payments and documenting orders.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Processed payments for orders and provided customers with change.
Assistant Production Supervisor
Perrin Sportswear
12.2016 - 12.2017
- Preplanned daily activities to drive crew productivity to meet job schedule.
- Ordered and coordinated delivery of materials.
- Analyzed and resolved worker problems and recommended solutions.
- Transported materials and equipment to complete assigned job tasks.
- Monitored quality control of production workers.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Managed team of [Number] production associates, overseeing productive production processes and meeting all deadlines.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Resolved issues quickly to maintain productivity goals.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Established clear priorities and production quality standards.
- Evaluated existing production processes and identified areas for improvement.
- Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
- Managed internal operational standards and productivity targets.
- Achieved on-time shipments goal by empowering employees to continued success.
- Entered the daily production and reports into the computer software
Quality Control Inspector
Kalfact Plastics
06.2006 - 04.2008
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Collaborated with production staff to establish and meet quality standards
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Completed precise measurements using special tools.
- Identified and documented quality discrepancies for management to develop resolutions.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Developed and implemented inspection processes to define criteria and quality control measures.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Resolved customer complaints by investigating problems and developing solutions.
- Examined products for imperfections and defects.
- Recorded inspection and test results on data sheets.
- Updated quality control records and reports.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Monitored product quality at all stages of production process.
- Followed standard operating procedures for inspections and tests.
- Trained other workers in inspection and testing procedures.
- Provided feedback to production team regarding product quality.
- Followed safety protocols while handling hazardous materials.
- Sampled products to verify compliance with standards
- Operated and maintained testing equipment.
- Utilized quality control software to track and analyze product data.
- Repaired faults, reassembled products, and completed additional tests.
- Investigated customer complaints to take necessary corrective actions.
Certified Nursing Assistant
Medford Multicare Center
04.2002 - 04.2006
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Followed directions of licensed nurses to administer medications and treatments.
- Supported needs of residents under long-term care.
- Delivered high-quality care to Alzheimer patients in hospital facility.
Education
High School Diploma -
Rocky Point High School
Rocky Point, NY06.2001
Skills
- Verbal and Written Communication
- Security Standards
- Loyalty Programs
- Information Updates
- Customer Relations
- Daily Logs
- Online Ordering Familiarity
- Accurate Money Handling
- Cash Register Systems
- Inventory Control Procedures
- Purchase Needs Determination
- Client Needs Assessment
- Customer Buying Habits
- Personalized Support
- Quality Control
- Data Entry
- Invoice Processing
- Order Processing
- Understanding Customer Needs
- Customer Service and Assistance
- Verbal Communication
- Refund Processing
- Calm and Professional Under Pressure
Timeline
Personal Shopper
Shipt
06.2021 - Current
Business Owner
MelsBells Customs
12.2020 - Current
Personal Shopper
Instacart
05.2020 - Current
Lunch Lady
Forsyth County School System
08.2018 - 09.2020
Assistant Production Supervisor
Perrin Sportswear
12.2016 - 12.2017
Quality Control Inspector
Kalfact Plastics
06.2006 - 04.2008
Certified Nursing Assistant
Medford Multicare Center
04.2002 - 04.2006
High School Diploma -
Rocky Point High School