Melanie Bautista
Tucson,AZ
Summary
Dynamic and results-driven professional with extensive experience at Desert Diamond Casino, excelling in operations management and policy enforcement. Proven track record in employee engagement and conflict resolution, enhancing service quality and team efficiency. Adept at documentation and reporting, ensuring compliance with gaming regulations while fostering a motivated workforce.
Overview
27
27
years of professional experience
Work History
Manager on Duty
Desert Diamond Casino
10.2011 - Current
- Assisted in daily operations, ensuring adherence to casino and state gaming regulations, safety protocols, and state and tribal laws pertinent to the casino.
- Supported casino departments and team members in executing tasks efficiently during peak hours.
- Engaged with casino guests to enhance service experience and resolve inquiries.
- Adapted quickly to changing environments, demonstrating flexibility in task execution.
- Trained employees in essential job functions.
- Responded to both employees and guests concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Cage Shift Manager
Desert Diamond Casino
10.2007 - 10.2011
- Supervised and coordinated daily operations of cage staff to ensure compliance with gaming regulations.
- Trained and mentored new team members on procedures, policies, and customer service standards.
- Managed cash flow and transactions during shifts, ensuring accuracy in financial reporting.
- Developed scheduling strategies to optimize workforce efficiency while minimizing labor costs.
- Managed daily cash flow for smooth casino operations, ensuring accurate record-keeping and timely reporting.
- Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
Revenue Audit Clerk
Desert Diamond Casino
02.2006 - 10.2007
- Conducted thorough revenue audits, ensuring accuracy in documents generated by various department in the casino.
- Collaborated with my revenue audit team to reconcile discrepancies in daily department documents and reports.
- Improved overall audit completion time by prioritizing tasks effectively and working proactively towards deadlines.
- Entered figures using 10-key calculator to compute data quickly.
Cage Administrative Assistant
Desert Diamond Casino
04.2005 - 02.2006
- Coordinated office operations to enhance workflow efficiency and support team objectives.
- Oversaw inventory management, ensuring necessary supplies were always available.
- Streamlined communication processes between departments, improving information flow.
- Developed and maintained filing systems to ensure quick access to documents.
- Negotiated with vendors to reduce office supply costs and schedule maintenance for cage equipment to maintain efficiency.
Cage Lead Cashier
Desert Diamond Casino
02.2002 - 04.2005
- Supervised daily cash operations of cage cashiers, ensuring accuracy and compliance with company policies.
- Handled cash with high accuracy and took care to check bills for fraud.
- Trained and mentored new cashiers, promoting best practices in guest and employee service and transaction handling.
- Maintained a balanced the main bank with diligent attention to detail and accurate counting practices.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Cage Cashier
Desert Diamond Casino
06.2000 - 02.2002
- Processed cash transactions efficiently, ensuring accuracy in customer accounts and balances.
- Maintained compliance with gaming regulations and internal policies to uphold operational integrity.
- Assisted guests with inquiries regarding cash handling procedures and gaming operations.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Quickly and accurately counted drawers at start and end of each shift.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Demonstrated adaptability in learning new systems quickly as technology evolved within the industry.
Coin Vault Cashier
Desert Diamond Casino
08.1999 - 06.2000
- Conducted accurate coin counting and reconciliation for operational funds.
- Maintained compliance with security protocols during coin handling processes.
- Collaborated with team members to streamline coin collection procedures.
- Maintained accurate records of coin vault activities, ensuring proper documentation and compliance with regulations.
- Demonstrated excellent attention to detail while counting large quantities of coin quickly and accurately.
- Documented exchanges accurately, reconciled transactions and processed authorization forms.
Keno Writer
Desert Diamond Casino
03.1999 - 08.1999
- Developed and validated Keno game cards to ensure accuracy and compliance with gaming regulations.
- Monitored game play to maintain fairness, promptly addressing discrepancies as needed.
- Managed multiple tasks simultaneously during peak hours, maintaining a high level of accuracy and attention to detail.
- Maintained thorough knowledge of Keno rules and regulations to ensure all transactions adhered to gaming commission guidelines.
- Helped maintain a clean and inviting Keno area by regularly straightening chairs, wiping down machines, and reporting any necessary repairs to management.
- Checked submitted tickets with care to spot fraud and verify winnings.
- Explained different types of wagers and helped new bettors make choices.
Education
Bachelor of Science - Business Management
University Of Phoenix
Tucson, AZ12-2007
Skills
- Policy enforcement
- Industry awareness
- Employee engagement
- Decision-making
- Documentation and reporting
- Conflict resolution
- Complex Problem-solving
- Employee motivation
- Operations management
- Team building
- Safety protocols
- Emergency response
Timeline
Manager on Duty
Desert Diamond Casino
10.2011 - Current
Cage Shift Manager
Desert Diamond Casino
10.2007 - 10.2011
Revenue Audit Clerk
Desert Diamond Casino
02.2006 - 10.2007
Cage Administrative Assistant
Desert Diamond Casino
04.2005 - 02.2006
Cage Lead Cashier
Desert Diamond Casino
02.2002 - 04.2005
Cage Cashier
Desert Diamond Casino
06.2000 - 02.2002
Coin Vault Cashier
Desert Diamond Casino
08.1999 - 06.2000
Keno Writer
Desert Diamond Casino
03.1999 - 08.1999
Bachelor of Science - Business Management
University Of Phoenix
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