Melanie Becraft
Fairfield
Summary
At Torrid, I excelled as an Assistant Manager, driving sales growth and enhancing team performance through strategic thinking and exceptional customer service. My adeptness in conflict resolution and positive attitude helped push my team to excel tremendously, achieving significant business success. I mentored a small group of individuals, and helped improve their skills and boosted motivation.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Torrid Clothing Store
11.2021 - Current
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
- Mentored junior team members, contributing to their professional growth and skill development.
- Oversaw training and onboarding process for all newly hired employees within Name of Department.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
Education
Associate - Graphic Design
Housatonic Community College
Bridgeport, CTHigh School Diploma -
Warde High School
Fairfield06.2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Task delegation
- Staff management
- Conflict resolution
- Retail operations
- Sales strategies
- Sales growth
- Policy enforcement
- Multitasking and organization
- Strategic thinking
- Adaptability and flexibility
Timeline
Assistant Manager
Torrid Clothing Store
11.2021 - Current
Associate - Graphic Design
Housatonic Community College
High School Diploma -
Warde High School
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