MELANIE BENJAMIN
Solon,OH
Summary
Results-driven Account Manager with extensive experience in dynamic business management, known for a strong focus on budget adherence and meeting deadlines. Proven track record in implementing innovative sales techniques and providing strategic solutions that drive revenue growth. Committed to aligning organizational objectives with high-quality deliverables to ensure sustained success.
Overview
15
15
years of professional experience
Work History
Account Manager
National Corporate Housing
Cleveland, Ohio
09.2024 - Current
- Maximized revenue potential by negotiating client contracts.
- Cultivated and sustained relationships with major clients to guarantee satisfaction.
- Highlighted advantages of products to potential customers at sales events.
- Streamlined coordination efforts across departments to meet client deadlines effectively.
- Created strategically tailored proposals emphasizing key features, financials, and advantages aimed at securing client engagement.
Relocation Specialist II
Cartus
Danbury, CT
04.2022 - 11.2023
- Company Overview: Corporate relocation company that specializes in transferee home sale and home purchases
- Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates
- Administered relocation benefit plans
- Organized destination-specific storage and delivery processes
- Scheduled and conducted relocation orientations for 300+ transferees and advised on their relocation benefits package
- Developed close relationships with 150+ area realtors and promoted builders to boost referral network
- Maintained 300+ records to comply with state and federal regulations
- Produced, organized and submitted export paperwork to meet all applicable resolutions
- Communicated and coordinated with shipping companies, moving companies, global shipment offices to ensure smooth shipments with contracted moving companies and organized destination-specific storage and delivery processes with 50+ storage companies
- Built and strengthened relationships with trucking companies and airlines to optimize daily operations
- Recognized for consistently hitting high customer satisfaction surveys
- Corporate relocation company that specializes in transferee home sale and home purchases
Relocation Specialist
Coldwell Banker
Concord, CA
09.2019 - 04.2022
- Company Overview: Real Estate group that lists and purchases both corporate relocation homes and non-corporate relocation transactions
- Successfully managed the highest file count on my team with 350 files
- Develop close relationships with over 50 area realtors and provide great customer service to boost referral network
- Provide insight to management regarding job duties to optimize productivity
- Implement employee engagement and development activities, presentations and training to maximize productivity and unite the workforce
- Started out as a Relocation Coordinator and was promoted within a year to Relocation Specialist
- Real Estate group that lists and purchases both corporate relocation homes and non-corporate relocation transactions
Sr. Leasing Agent
Avalon Bay Communities, Inc.
Walnut Creek, CA
10.2009 - 09.2018
- Company Overview: 16th Largest publicly traded REIT company
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features
- Contacted and followed up with tenants on renewal notices
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems
- Encouraged prospective tenants to fill out applications after property tours
- Maintained accurate records of correspondence with and from tenants
- Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement
- 16th Largest publicly traded REIT company
Education
Coursework - General Studies
De Anza College
Sunnyvale, CACoursework - General Studies
Chabot College
Hayward, CASkills
- Contract Interpretation
- Reports
- Presentations
- Correspondence
- Customer Relations
- Corporate Relationship Building
- Partner Development
- Analytical and Critical Thinking
- Procedure Compliance Writing
- Documentation Record keeping
- Business Intelligence
- Conflict Resolution
Websites
References
- Daedra Burchfield, (972) 870-2620, daedra.burchfield@cartus.com, Relocation Home Sale Consultant Manager
- Lara Basham, (817) 564-4987, lara.basham@cartus.com, Learning and Development Supervisor
- Alyssa Perry, (408) 460-1184, alyssa.perry@avalonbay.com, Community Manager
- James Camoza, (925) 690-7626, james.camoza@coldwellbanker.com, Relocation Specialist Supervisor
Timeline
Account Manager
National Corporate Housing
09.2024 - Current
Relocation Specialist II
Cartus
04.2022 - 11.2023
Relocation Specialist
Coldwell Banker
09.2019 - 04.2022
Sr. Leasing Agent
Avalon Bay Communities, Inc.
10.2009 - 09.2018
Coursework - General Studies
De Anza College
Coursework - General Studies
Chabot College
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