Melanie Bensema
Chino Hills,CA
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 10 years of management performance.
Overview
8
8
years of professional experience
Work History
Area Manager
National Seating & Mobility
08.2021 - Current
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
General Manager
National Seating & Mobility
02.2018 - 08.2021
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Office Administrator
National Seating & Mobility
04.2016 - 02.2018
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor of Science - Criminal Justice
Michigan State University
East Lansing, MI05.2012
Skills
- Relationship Building and Management
- Order Management
- Team Development
- Staff Development
- Operations
- Facility Inspections
- Process Improvement
- Customer Relationship Management
- Brainstorming Ideas
- Performance Management
Accomplishments
Nominated for "Corporate & Field Support Employee of the Year" 2022
Timeline
Area Manager
National Seating & Mobility
08.2021 - Current
General Manager
National Seating & Mobility
02.2018 - 08.2021
Office Administrator
National Seating & Mobility
04.2016 - 02.2018
Bachelor of Science - Criminal Justice
Michigan State University
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