Melanie Berntson
Duluth,MN
Summary
Demonstrates excellent communication and interpersonal skills, patience and perseverance, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Long-term participant in recovery programs where I work hard to demonstrate commitment to personal growth and development. Recovery and successful rehabilitation is a lifelong journey. I will forever offer my support and guide others to a beautiful, happy and healthy life.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Asbestos Abatement Worker
A1 Abatement
04.2019 - Current
- Maintained a professional attitude while clearly conveying information and listening actively to understand customers' needs.
- Supported company reputation for quality work by consistently meeting or exceeding client expectations with regard to safety and efficiency during abatement projects.
- Performed thorough inspections of work sites to identify any remaining asbestos-containing materials, ensuring complete removal and client satisfaction.
- Quickly identified issues and finding effective solutions.
- Abates (removes, encapsulates, repairs) ACM on surfaces, piping, pressure vessels, ductwork, and other building components.
- Assists Hazard Material Field Technicians (HAZMAT) in the disposal of hazardous materials or containers using established safe control procedures, as directed.
- Installs and constructs containment systems (seal off work area, worker decontamination areas, and negative air (local exhaust) equipment).
- Assesses and adapts containment systems to meet site requirements.
- Conforms to safety standards, as prescribed.
Transportation Security Officer (TSO)
Transportation Security Administration
04.2017 - 04.2019
- Responsible for the safety and security of the traveling public and their property by utilizing protocols and procedures established by DHS/TSA.
- Maintained a high level of customer service and communication while using required observation and security techniques.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Advanced skills in security equipment: Explosive Trace Detection, Computed Tomography X-ray, Heimann X-ray, and Advanced Imaging Technology.
PCA
Diamond Willow, Keystone Bluffs, & Hearthstone Home Care
09.2015 - 03.2017
- Provided high-quality, genuine care to geriatric and disabled residents.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
- Documented patient information and care activities in electronic health record.
- To make one's quality of life that much more special is very rewarding to me, and I take pride in my work as a PCA.
Bartender/Server
The Other Place
09.2013 - 09.2015
- Provided excellent customer services to restaurant guests, promptly greeted and served guests, and directly handled payments.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Daycare Provider
04.2009 - 09.2015
- Provided genuine, high-quality care to children from four weeks to eight years old.
- Improved language development and social skills while using everyday concepts through free play, books, shapes, colors, and numbers.
- Managed the day-to-day tasks of all aspects of starting and running a business.
- Including finances, business planning, and trainings.
Intern
Proctor Police Department
01.2012 - 08.2014
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Patient Service Coordinator
Avalanche Physical Therapy
01.2008 - 03.2009
- Successfully handled all daily aspects of accounting and financial reports for a physical therapy office, including accounts receivable/payables, payroll, insurance verifications, and customer service.
- Scheduled appointments and guided patients to the right path of recovery.
Education
Associate in Law -
Fond Du Lac Tribal And Community College
08.2012 - 06.2014
Skills
Customer Service (10 years)
Proficient in Microsoft Word and Excel
Teamwork and Communication
QuickBooks (2 years)
Problem-solving abilities
Front desk (5 years)
Adaptability and Flexibility
Security (1 year)
Accounts payable (1 year)
Communication skills (10 years)
Dealt with a diverse group of people on day-to-day basis while assisting with their needs and wants on a professional yet friendly level
Proficient in PowerPoint, QuickBooks, RFS Reservation System
Certification
Asbestos Certification
Timeline
Asbestos Abatement Worker
A1 Abatement
04.2019 - Current
Transportation Security Officer (TSO)
Transportation Security Administration
04.2017 - 04.2019
PCA
Diamond Willow, Keystone Bluffs, & Hearthstone Home Care
09.2015 - 03.2017
Bartender/Server
The Other Place
09.2013 - 09.2015
Associate in Law -
Fond Du Lac Tribal And Community College
08.2012 - 06.2014
Intern
Proctor Police Department
01.2012 - 08.2014
Daycare Provider
04.2009 - 09.2015
Patient Service Coordinator
Avalanche Physical Therapy
01.2008 - 03.2009
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