Melanie Berry
Winder,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Kennel Manager
Chateau Animal Hospital
05.2022 - Current
- Coordinating and overseeing operations for kennels that house dogs/cats (and sometimes other animals)
- Training, and supervising other kennel workers
- Creating work schedules
- Developing and enforcing kennel policies and procedures
- Ensuring cages, runs, and the overall facility is cleaned on a daily basis
- Ensuring the animals are groomed, fed, exercised, and properly cared for
- Monitoring the behavior of boarded animals
- Assisting technicians/doctors with procedures (blood draw, x-rays, fecal/blood test)
- Retraining as needed
- Spas/baths daily (Bath/Nail trim/Anal gland expressions/Ear cleaning and teeth brushing).
Pet Host and Pet Pro
PetSuites of America
06.2021 - 05.2022
- Provide impeccable customer service by following outlined Service Foundation principles (Answer all incoming calls, respond to voicemails and emails. Make boarding reservations; book grooming, training, and temperament test appointments)
- Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed
- Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary
- Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals
- Responsibilities as Pet Pro: Being comfortable being around dogs of all sizes and ensuring that each guest is treated with respect and dignity
- Follow all standards of safety with regards to handling guests, particularly aggressive guests and escape artists
Call Center Agent
Dial America
09.2013 - 06.2021
- Obtains client information by answering telephone calls; Interviewing clients; Verifying information
- Establishes policies by entering client information; confirming pricing
- Informs clients by explaining procedures; answering questions; providing information
- Maintains communication equipment by reporting problems
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Cashier
Ingles Markets
01.2008 - 06.2013
- Scans items, provides change, balances drawer, and processes card transactions
- Take money in the form of cash, credit card, wic, or check (validate checks)
- Issue receipts, refunds, and credits
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate
- Resolve amount discrepancies
- Clean up and disinfect checkout area
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
Education
Bachelor's degree - Forensic Psychology
Southern New Hampshire University
High School Diploma -
Winder Barrow High School
01.2010
Skills
- Customer service/Communication
- Kennel Experience/Animal care
- Time Management/Organization
- Data Entry/Computer Skills
- Leadership/Shift management
Certification
Previously health insurance certified in Georgia and Pennsylvania
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Kennel Manager
Chateau Animal Hospital
05.2022 - Current
Pet Host and Pet Pro
PetSuites of America
06.2021 - 05.2022
Call Center Agent
Dial America
09.2013 - 06.2021
Cashier
Ingles Markets
01.2008 - 06.2013
Bachelor's degree - Forensic Psychology
Southern New Hampshire University
High School Diploma -
Winder Barrow High School