Hi, I’m
Melanie Berry
. Customer Service Sky Levels
Las Vegas,NV
Summary
Energetic Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness.
Overview
17
years of professional experience
1
Certificate
Work History
Spirit Airlines Inc.Boca Raton, FL
Flight Attendant
09.2023 - Current
Job overview
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
Jack Cross InvestmentsLas Vegas, NV
Case Management Coordinator
08.2022 - 09.2024
Job overview
- Reduced hospital readmissions by effectively implementing discharge planning strategies and ensuring appropriate post-acute care coordination.
- Advocated for patients'' rights, addressing concerns or grievances through effective communication and conflict resolution techniques.
- Collaborated with insurance companies to obtain authorizations for needed services while minimizing out-of-pocket costs for patients.
- Participated in ongoing professional development opportunities, staying current with industry best practices and emerging trends in case management.
- Managed high caseloads, prioritizing tasks and maintaining organized records for timely follow-ups and accurate reporting.
- Served as a mentor to new case management coordinators, providing guidance and support throughout the onboarding process.
- Enhanced patient care by coordinating services and resources for optimal case management outcomes.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
- Enhanced patient care by coordinating services and resources for optimal case management outcomes.
TEKsystemsSeattle, WA
Project Manager
10.2021 - 07.2022
Job overview
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Met project deadlines without sacrificing build quality or workplace safety.
- Planned, designed, and scheduled phases for large projects.
My Daily ChoiceLas Vegas, NV
Customer Service Specialist
02.2020 - 10.2021
Job overview
- Conducted thorough research to address complex customer issues, ensuring complete resolution within specified timeframes.
- Educated customers about available resources such as online FAQs or user guides that could help them resolve future concerns independently.
- Overcame language barriers when necessary by utilizing translation tools or coordinating assistance from multilingual colleagues.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Provided comprehensive support during periods of high call volume by adjusting schedules to accommodate increased needs efficiently.
- Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
Expedia Group
Cruise Resolution Specialist
10.2018 - 02.2020
Job overview
- Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
- Trained new team members on company policies and resolution techniques, ensuring consistency in service delivery across the team.
- Developed tailored strategies for dispute resolution, resulting in successful outcomes and increased client retention rates.
- Exceeded performance targets consistently by prioritizing workload effectively and managing time efficiently during periods of high call volume or complex caseloads.
- Contributed to a positive team culture by offering support and encouragement to peers, fostering a collaborative and high-performing work environment.
- Conducted thorough follow-ups with customers post-resolution to ensure satisfaction and identify any opportunities for further improvement in the service provided.
- Collaborated effectively with cross-functional teams to provide comprehensive solutions for clients'' concerns.
Sprint Telecommunications Las Vegas, NV
Business Associate Specialist I/Senior Team Leader
10.2007 - 08.2018
Job overview
- Analyzed financial data to identify areas for improvement, implementing targeted strategies to enhance profitability.
- Coordinated events and conferences that showcased the company''s expertise, strengthening its reputation within the industry.
- Optimized resource allocation by prioritizing high-value projects based on their potential impact on organizational goals.
- Spearheaded talent acquisition efforts, recruiting top-tier candidates who contributed significantly to overall business success.
- Conducted comprehensive market research and analysis for informed decision-making within the organization.
- Negotiated contracts with vendors and suppliers, securing favorable terms for the company''s benefit.
- Streamlined internal processes for improved efficiency and reduced operational costs.
- Provided exceptional customer service, leading to high levels of satisfaction and repeat business opportunities.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
- Enhanced customer experience using all omnichannel offerings.
- Evaluated customer needs and feedback to drive product and service improvements.
- Devised and implemented processes and procedures to streamline operations.
- Researched, analyzed, and projected market data for potential markets.
- Engaged with customers to build business relationships.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Ashford UniversitySan Diego, CA
Chicago State UniversityChicago, IL
from Business Administration And Management
Olive Harvey College.Chicago, IL
Certification from Emergency Medical Technician
03.2003
Skills
FAA Regulations
Ticket verification
Emergency Response
First Aid
Customer Service
Emergency Procedures
Cabin searches
Food and Beverage Service
Safety Procedures
Company policy adherence
Professional Appearance
Crew Coordination
Airline Operations
Timeline
Flight Attendant Required hours completed .
10-2023
Flight Attendant
Spirit Airlines Inc.
09.2023 - Current
Case Management Coordinator
Jack Cross Investments
08.2022 - 09.2024
Project Manager
TEKsystems
10.2021 - 07.2022
Customer Service Specialist
My Daily Choice
02.2020 - 10.2021
Cruise Resolution Specialist
Expedia Group
10.2018 - 02.2020
Business Associate Specialist I/Senior Team Leader
Sprint Telecommunications
10.2007 - 08.2018
Ashford University
Chicago State University
from Business Administration And Management
Olive Harvey College.
Certification from Emergency Medical Technician
Certification
Flight Attendant Required hours completed .