Melanie Bertram
Germantown,KY
Summary
Efficient and experienced administrative professional with 10+ years of experience in customer service, sales, and food service. Proficient in cash handling, management, and data entry. Possess a strong background in hospitality, including experience in casual dining restaurants and bars. Skilled in leadership, communication, and organizational skills. Authorized to work in the US for any employer
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sales and Loan Associate
Check Smart Financial
10.2011 - 08.2012
- I was a Loan Associate who approved or denied personal payroll loans for clients.
- I did general marketing and telecommuting with clients.
- I Sold debit cards.
- Did cost management.
- I counted up to $15,000 at a time when I closed the store.
- I handle money efficiently and precisely.
- I interacted with many people on this job.
- I have excellent communication skills.
Cashier/Customer Service/Cook
Checkers & Rally's Drive-In Restaurants
01.2008 - 01.2010
- General cleaning.
- Making sandwiches.
- Frying hamburgers.
- Deep frying chicken.
- Deep Frying fries.
- Deep fried Deserts such as pies.
- Customer service
- Cash register
- Drive thru
Customer Service Representative
Newport Aquarium
06.2006 - 02.2008
- Ran front entrance desk.
- Took tickets at turnstile
- Greeting customers and talking to children.
Pantry Cook
The Syndicate
09.1997 - 09.2000
- Made specialty salads.
- Made specialty sandwiches.
- Cooked tons of oysters.
- Cooked tons of shrimp.
- Cooked King crab legs.
- Made all appetizers.
- Made all the deserts.
- The deserts are very intricate and delicious.
- I prepared many items during my experience at the syndicate.
Hostess/Server
Behl Street Cafe
08.1996 - 04.2000
- I greeted guest at the entrance, sat them down after I checked in their coats, and took their 1st drink order.
- Smiled, and politely made light conversation with the patrons.
Data Entry Clerk
IRS Office
03.1997 - 10.1999
- Performed data entry for 1040 forms with high accuracy. Typed at a speed of 80 words per minute. Assisted in managing cash transactions and sorting tax returns effectively.
Forklift Driver/Material Handler
Argenbright
02.1995 - 09.1998
- Obtained a fork lift license.
- Handled pallet orders arriving off various aircraft.
- Loaded and put them where they needed to be after flight delivery.
Manager/Cook/Server
Carotas Pizza
01.1991 - 10.1996
- Manager of 5 people.
- Made homemade pizza dough
- Made homemade pizza sauce
- Chopped vegetables
- Cooked specialty sandwiches.
- Made specialty salads
- Made specialty pizzas.
- Cash register
- Food industry (10+ years)
- Nursing home experience (2 years) (5 years)
- Food safety (6 years)
- Restaurant experience (10+ years)
- Management (5 years)
- Team management (5 years)
- Shift management (5 years)
- Meat cutting (10+ years)
- Knife skills (10+ years)
- Culinary experience (10+ years)
- Restaurant management (5 years)
- Leadership (10+ years)
- Hospitality (10+ years)
- Kitchen experience (10+ years)
- Culinary experience (10+ years)
- Quick service & fast food restaurant (10+ years)
- Food service (10+ years)
- Food preparation (10+ years)
- Meal preparation (10+ years)
- Commercial cleaning (10+ years)
- Skilled nursing facility (4 years)
- Maintenance
- Fast casual experience (10+ years)
- Organizational skills (10+ years)
- Casual dining experience (10+ years)
- English (10+ years)
- Communication skills (10+ years)
- Sales (4 years)
- Cash register (10+ years)
- Fine dining experience (10+ years)
- Cost Management
- Host/Hostess (5 years)
- Food Production
- Inventory Control (5 years)
- Profit & Loss
- Serving Experience
- Serving Experience (10+ years)
- Microsoft Word (10+ years)
- Banquet Experience (10+ years)
- Kitchen Management Experience
- Bartending
Education
Associate of Applied Science - Criminal Justice
Brown Mackie College
Ft. Mitchell, Kentucky09.2011
Skills
- Marketing
- Cash register (10 years)
- Typing (10 years)
- Customer service (10 years)
- Cooking (10 years)
- Freight (4 years)
- Time management (10 years)
- Acute care (10 years)
- Telemarketing (5 years)
- Materials Handling (5 years)
- Forklift (4 years)
- Load & Unload (10 years)
- Shipping & Receiving (3 years)
- Dietary department experience (5 years)
- Cash handling (10 years)
- Food handling (10 years)
- Food industry (10 years)
- Nursing home experience (2 years) (5 years)
- Food safety (6 years)
- Restaurant experience (10 years)
- Management (5 years)
- Team management (5 years)
- Shift management (5 years)
- Meat cutting (10 years)
- Knife skills (10 years)
- Culinary experience (10 years)
- Restaurant management (5 years)
- Leadership (10 years)
- Hospitality (10 years)
- Kitchen experience (10 years)
- Quick service & fast food restaurant (10 years)
- Food service (10 years)
- Food preparation (10 years)
- Meal preparation (10 years)
- Commercial cleaning (10 years)
- Skilled nursing facility (4 years)
- Maintenance
- Fast casual experience (10 years)
- Organizational skills (10 years)
- Casual dining experience (10 years)
- English (10 years)
- Communication skills (10 years)
- Sales (4 years)
- Fine dining experience (10 years)
- Cost Management
- Host/Hostess (5 years)
- Food Production
- Inventory Control (5 years)
- Profit & Loss
- Serving Experience
- Serving Experience (10 years)
- Microsoft Word (10 years)
- Banquet Experience (10 years)
- Kitchen Management Experience
- Loan origination
- Loan processing
- Banking experience
- Team player
- Customer service-focused
- Friendly
- Cash handling
- Loan servicing
- Relationship building and management
- Client relations
- Document analysis
- Risk management assessments
- Loans
- Financial services
- Sales expertise
- Loan application management
- Applicant communication
- Excellent communicator
- Equifax application engine
- Typing number wpm
- MS office guru
- Excellent time management
- Loan product promotion
- Cash handling expert
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Leadership skills
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Client relationship building
- Decision-making
- Verbal and written communication
- Relationship building
- Active listening and learning
- Microsoft office
- Customer relations
Certification
- Food Handler Certification
- Forklift Certification
- Driver's License
- November 2024 to November 2028
Timeline
Sales and Loan Associate
Check Smart Financial
10.2011 - 08.2012
Cashier/Customer Service/Cook
Checkers & Rally's Drive-In Restaurants
01.2008 - 01.2010
Customer Service Representative
Newport Aquarium
06.2006 - 02.2008
Pantry Cook
The Syndicate
09.1997 - 09.2000
Data Entry Clerk
IRS Office
03.1997 - 10.1999
Hostess/Server
Behl Street Cafe
08.1996 - 04.2000
Forklift Driver/Material Handler
Argenbright
02.1995 - 09.1998
Manager/Cook/Server
Carotas Pizza
01.1991 - 10.1996
Associate of Applied Science - Criminal Justice
Brown Mackie College