Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melanie Bieker

Ankeny,Iowa

Summary

Dynamic educational and administrative professional with a strong background at Ankeny Community School, specializing in IEP implementation and classroom support. Proven success in enhancing student accommodations and behavior management. Exceptional verbal and written communication skills facilitate meticulous documentation and effective stakeholder engagement. Committed to providing educational and social support that drives significant improvements in student outcomes.

Overview

17
17
years of professional experience

Work History

Paraprofessional

Ankeny Community School
Ankeny, Iowa
08.2017 - Current
  • Assisted teachers with planning and preparing lessons for students.
  • Provided guidance to students in the classroom setting.
  • Created and maintained positive relationships with students, parents, and colleagues.
  • Supervised small groups of students during instruction time.
  • Helped implement behavior management strategies for individual students.
  • Assisted in the implementation of educational programs for special needs children.
  • Instructed students using a variety of teaching methods such as lectures, discussions, audio-visual presentations.
  • Conducted one-on-one tutoring sessions with struggling students when needed.
  • Attended professional development workshops related to job responsibilities.
  • Supported students throughout academic instruction and assignments.
  • Applied positive reinforcement to redirect negative behaviors.
  • Offered students personalized educational, behavioral and emotional support.
  • Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
  • Communicated and collaborated well with educators from various grade levels.
  • Handled clerical duties, managed classrooms and coordinated documents for teachers.
  • Communicated confidential details about student behavior and performance with parents and authorized parties.
  • Assisted students with special needs in completing tasks and understanding material.

Barista

Caribou Coffee
West Des Moines, IA
08.2014 - 08.2017
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Ground beans for espresso shots according to individual customer specifications.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Adhered to health department regulations concerning sanitation standards.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Kept up-to-date records of sales transactions using point-of-sale systems.

Receptionist

Stew Hansons Dodge
Clive, Iowa
02.2009 - 02.2011
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.

Administrative Assistant

CH Mcguiness Co.
Des Moines, IA
02.2008 - 02.2009
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Processed invoices for payment using accounting software applications.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Directed customer inquiries to appropriate department personnel.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Handled incoming calls and directed callers to appropriate department or employee.

Education

High School Diploma -

Lincoln Highschool
Des Moines
05-1999

Skills

  • Classroom support
  • IEP compliance
  • Documentation
  • Educational assistance
  • Social support
  • Storytelling
  • Special education support
  • Child development
  • IEP implementation
  • Student accommodation
  • Instructional support
  • Behavior improvements
  • Behavior management
  • Calm and patient demeanor
  • Phone etiquette
  • Clerical support
  • Verbal and written communication
  • Recordkeeping and bookkeeping
  • Meticulous and organized
  • Mail distribution
  • Mail handling
  • Professional and polished presentation
  • Positive and professional

Timeline

Paraprofessional

Ankeny Community School
08.2017 - Current

Barista

Caribou Coffee
08.2014 - 08.2017

Receptionist

Stew Hansons Dodge
02.2009 - 02.2011

Administrative Assistant

CH Mcguiness Co.
02.2008 - 02.2009

High School Diploma -

Lincoln Highschool

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Melanie Bieker