Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Timeline
Bartender

Melanie Bixby

DeLand,FL

Summary

Searching for a company with stability, integrity, passion, an extensive growth opportunity and a fun positive atmosphere. One that appreciates hard work, dependability and dedication. I am a team player with years of experience in management, but also knows how to follow leadership. No matter hourly or salary, I am the first to arrive and the last to go home. I have accounting/HR management experience, but my heart is in hospitality. With 25 years in the industry and 10 of them in management; I’m asking for a chance to prove that I am the right fit for the job

Overview

25
25
years of professional experience
15
15

Years of Management Experience

Work History

Kitchen Manager

Mellow Mushroom Pizza Bakers
Sanford, FL
09.2022 - Current
  • Keep Mellow standards throughout entire back of house
  • Utilize Hot Schedules for training, scheduling and time off requests
  • Check food plating and temperature
  • Establish portion sizes
  • Schedule kitchen staff shifts
  • Store food products in compliance with safety practices
  • Keep weekly and monthly cost reports
  • Maintain sanitation and safety standards in the kitchen area
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Checked and tested foods to verify quality and temperature.
  • Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Motivated staff to perform at peak efficiency and quality.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maximized quality assurance by completing frequent line checks.

The Best Personal Shopper~Owner/Operator

Shop With Me…Mel B!!
DeLand, FL
09.2021 - Current
  • I am a personal shopper for the single mom, working dad, disabled or anyone that just doesn’t like to go grocery shopping. I shop at any store including the big box stores. You do not need a membership to order from there. You pay only in-store prices and never any markups.
  • Personal shopping business
  • I also do all of my own bookkeeping
  • Marketing for new clients.
  • Managed day-to-day business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Founded and managed an Essential business, growing revenue to $23,650 in first year.

Manager

Compass Group
DeLand, FL
06.2022 - 09.2022
  • Helped start a new side restaurant for Stetson University
  • Worked 70+ hours a week to get it up and running
  • Trained all new employees, helped test/prepare the menu and set it up on opening day
  • Responsible for the daily opening, cooking, prep of fresh ingredients
  • Inventory management using FIFO method
  • Food temp compliance, keep diligent records on food temps and
  • Created inventory chart for the next day’s Par
  • Managed schedule to cover any callouts or college students
  • Cross-trained existing employees to maximize team agility and performance.
  • Approved regular payroll submissions for employees.

Business Office Director

Certus Senior Living
Orange City, FL
11.2019 - 01.2020
  • Utilizes company policies and procedures for daily and monthly tasks
  • Completes all daily, weekly, monthly and annual reports according to corporate deadlines while working alongside the Controller
  • Ensures accuracy with resident private pay billing in Point Click Care
  • Create resident invoices and mail out monthly
  • Create and accurately charge residents that set up automatic monthly ACH
  • File any paperwork needed for residents Long Term Care Insurance
  • Ensures that the financial move-out process is completed in a timely manner
  • Ensures that community fees and rents are recorded and deposited in a timely manner for move in
  • Maintains an accurate record of all residents' funds held in the community
  • Sends monthly delinquent notices, assess late fees and follows collection guidelines
  • Ensures that time clock mis-punches are fixed and all time is accurate before integrating it with payroll
  • Ensures that payroll is accurately prepared and processes payroll on a semi monthly basis
  • Processes manual checks, voids, adjustments as needed
  • Ensures that accounts payable procedures are timely & accurate
  • Create and maintain Biz now account
  • Manage all Biz now cards and make sure they are reconciled and approved purchases
  • Adheres to budget guidelines and assists with annual Business Office budget
  • Keeps personnel records accurate and maintained according to regulations and company policies
  • Facilitates new hire process and new hire orientation
  • Accurately and properly facilitates open enrollment meetings and administers company-wide benefit programs
  • Organizes education program and training sessions
  • Assists in internal investigations and disciplinary meetings
  • Hires, trains, evaluates, disciplines and terminates concierges
  • Processes/files worker compensation and leave of absence requests
  • Ensures that all proprietary, financial, and resident information is kept confidential
  • Communicates new HR and Finance policies to Department Heads and staff
  • Communicated with insurance providers to resolve payment and coverage issues.
  • Oversaw financial operations such as accounts receivable, accounts payable and payroll.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Completed bi-weekly payroll for 100 employees.
  • Performed billing, collection and reporting functions for office generating over $2 million annually.

Quickbooks Accounting and Technical Support Agent

Intuit, Sykes
Deland, FL
03.2019 - 11.2019
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Submitted service tickets for equipment maintenance requests.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Activated accounts for clients interested in new services.
  • Resolved 40-50 technical support inquiries per day.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Fielded average of 300 weekly inbound phone calls to deliver support and remotely resolve service issues.
  • Installed Norton security applications and devices and suggested additional security measures.

General Manager/Owner Operator

Gino's Pizza
DeLand, FL
11.2011 - 07.2014
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Optimized team hiring, training and performance.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Founded and managed Type business, growing revenue to $Amount in first year.
  • Improved records management systems for leases and contracts to boost renewals timeliness.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Collaborated with clients to plan event venues, menus and budgets.
  • Created numerous appetizer, entree and dessert options to enable creation of customized menus.
  • Offered vegetarian versions of frequently ordered entrees to appeal to health conscious customers.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Observed federal and local kitchen safety regulations to prevent food borne illnesses.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Ordered food items and supplies needed to fulfill catering jobs.
  • Cleared dishes and glassware quickly following each course.
  • Returned reusable goods and serving equipment for inventory and restock.

Automated Logistical Specialist (92A)

United States Army
Hinesville, United States
05.2000 - 12.2002
  • Rank: Private First Class
  • Supervised personnel in supply, services, materials management and logistical operations.
  • Organized material distribution and transportation logistics in accordance with executive direction.
  • Created and maintained records, which included stock lists, inventory and material counts.
  • Completed work orders and recorded supply readiness. Created and disbursed dispatch schedules to executive leaders and stakeholders.
  • Unloaded incoming supplies, equipment and materials and stored items proper areas of warehouse.
  • Reviewed incoming materials for accuracy against bills of contract, purchase orders and shipping documentation.
  • Completed reports on staff and material availability, storage space, supply relocation and warehouse rejections. Developed and sent status statements on Timeframe basis.

Education

Associate's degree - Business Management

Daytona State College
DeLand, FL

High School Diploma -

Crescent City High School

Skills

  • Microsoft Office
  • Microsoft Outlook
  • Point of Sale
  • Time & Attendance Systems
  • Payroll Management
  • QuickBooks
  • Administrative Experience
  • Supervising Experience
  • Accounts Payable
  • Accounts Receivable
  • Bank Reconciliation
  • Human Resources Management
  • Account Reconciliation
  • Office Management
  • Accounting
  • Microsoft Word
  • Communication skills
  • Customer service
  • Restaurant experience
  • Management
  • Profit & Loss
  • Customer Focus & Orientation — Highly Proficient~January 2020
  • Responding to customer situations with sensitivity~Highly Proficient
  • Supervisory Skills: Directing Others ~Highly Proficient November 2019
  • Motivating others to achieve objectives and identifying improvements or corrective actions
  • Office Manager ~ Highly Proficient
  • Scheduling and budgeting
  • Verbal Communication~ Expert February 2019
  • Measures a candidate's ability to effectively convey information when speaking~ Expert
  • Development in any professional field
  • Business Operations
  • Conflict Management
  • Administration and Reporting
  • Labor and Food Cost Control
  • Restaurant Operation
  • Proper Storage Procedures
  • Portion Standards
  • Customer Needs Assessments
  • Suggestive Selling
  • Loss Prevention Strategies
  • Safe Work Practices
  • Hospitality Management
  • Intuit QuickBooks
  • Payroll Administration
  • Waste Reduction
  • Equipment Maintenance
  • Performance Improvement
  • Production Records
  • Guest Relations
  • Hiring Standards
  • Front of House Management
  • Safety and Sanitation Standards
  • Menu Pricing and Writing
  • Employee Performance Evaluations
  • Staff Scheduling
  • Managing Deliveries
  • Disciplinary Action
  • Hiring Procedures
  • Delegating Assignments and Tasks
  • Portion Control
  • Money Handling
  • Staffing and Sales Reporting
  • Supply Ordering and Management
  • Monitoring Food Preparation

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Kitchen Manager

Mellow Mushroom Pizza Bakers
09.2022 - Current

Manager

Compass Group
06.2022 - 09.2022

The Best Personal Shopper~Owner/Operator

Shop With Me…Mel B!!
09.2021 - Current

Business Office Director

Certus Senior Living
11.2019 - 01.2020

Quickbooks Accounting and Technical Support Agent

Intuit, Sykes
03.2019 - 11.2019

General Manager/Owner Operator

Gino's Pizza
11.2011 - 07.2014

Automated Logistical Specialist (92A)

United States Army
05.2000 - 12.2002

Associate's degree - Business Management

Daytona State College

High School Diploma -

Crescent City High School

Similar Profiles

CREATE PROFILE
Melanie Bixby