Melanie Bosquez
Fresno,United States
Summary
I am a Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. I am Committed to maintaining professional relationships to increase profitability and drive business results. I have excellent problem solving skills , and I am very adaptable . I have the ability to delicate task as needed with minimal supervision .
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Schicker Luxury Shower Doors
Concord, CA
08.2019 - 07.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit, and set up payment methods.
Team Leader
Target
Fresno, United States
10.2015 - 06.2019
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Cross-trained and provided backup support for organizational leadership.
- Assisted with new hire processing and existing training programs.
- Implemented new working processes to deliver multiple improvements.
Education
High School Diploma -
Central High School
Fresno, CA06.2014
Skills
- Scheduling
- Sales
- Inbound and Outbound Calling
- Product Knowledge
- Quality Management
- Project Cost Estimates
- Client Needs Assessment
- Point of Sale Systems
- Customer Complaint Resolution
- Exceptional Customer Service
- Order management
- Client Retention
- Project coordination
- Tenacious follow-up
- Verbal and Written Communication
- POS Inventory System Operation
- Clerical Support
- Office Organization
- Administrative Duties
- Microsoft Word
- Call Control
Timeline
Customer Service Associate
Schicker Luxury Shower Doors
08.2019 - 07.2020
Team Leader
Target
10.2015 - 06.2019
High School Diploma -
Central High School
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