Summary
Overview
Work History
Education
Skills
Timeline
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Melanie Bosquez

Fresno,United States

Summary

I am a Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. I am Committed to maintaining professional relationships to increase profitability and drive business results. I have excellent problem solving skills , and I am very adaptable . I have the ability to delicate task as needed with minimal supervision .

Overview

5
5
years of professional experience

Work History

Customer Service Associate

Schicker Luxury Shower Doors
Concord, CA
08.2019 - 07.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
  • Wrote sales contracts for orders obtained and submitted orders for processing.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Managed friendly and professional customer interactions.
  • Set up new accounts, established customer credit, and set up payment methods.

Team Leader

Target
Fresno, United States
10.2015 - 06.2019
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Cross-trained and provided backup support for organizational leadership.
  • Assisted with new hire processing and existing training programs.
  • Implemented new working processes to deliver multiple improvements.

Education

High School Diploma -

Central High School
Fresno, CA
06.2014

Skills

  • Scheduling
  • Sales
  • Inbound and Outbound Calling
  • Product Knowledge
  • Quality Management
  • Project Cost Estimates
  • Client Needs Assessment
  • Point of Sale Systems
  • Customer Complaint Resolution
  • Exceptional Customer Service
  • Order management
  • Client Retention
  • Project coordination
  • Tenacious follow-up
  • Verbal and Written Communication
  • POS Inventory System Operation
  • Clerical Support
  • Office Organization
  • Administrative Duties
  • Microsoft Word
  • Call Control

Timeline

Customer Service Associate

Schicker Luxury Shower Doors
08.2019 - 07.2020

Team Leader

Target
10.2015 - 06.2019

High School Diploma -

Central High School

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