Melanie Bourque
Nottingham,NH
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
10
10
years of professional experience
Work History
Office Manager
Daydream Construction LLC
Nottingham , NH
05.2019 - 06.2024
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained filing system for records, correspondence and other documents.
- Processed payroll accurately ensuring all employees were paid on time.
- Ensured compliance with applicable laws regarding employment practices.
- Assisted in recruiting, onboarding and training new employees.
- Maintained positive client relations by promptly addressing and resolving customer inquiries.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Admissions Counselor
Southern New Hampshire University - On Campus
Portsmouth , NH
09.2014 - 05.2019
- Collaborated with faculty members to ensure that application requirements are accurately reflected in communications with potential students.
- Maintained accurate records of all inquiries, applicants, acceptances, denials, and withdrawals from admission processes.
- Aided prospective students by offering guidance and support during the admissions process.
- Counseled admitted students on course selection and registration processes.
- Reviewed applications, evaluated transcripts, and made decisions regarding admission status.
- Conducted interviews with applicants to assess qualifications and fit for the institution.
- Managed the documentation, maintenance and tracking of applications from prospective students.
- Participated in continuous professional development to stay informed on best practices in admissions and higher education.
- Managed a caseload of prospective students, providing personalized advice and guidance through the admissions process.
- Responded to inquiries from prospective students and parents via phone, and email, providing timely and accurate information.
- Utilized CRM software to track interactions with prospective students and analyze the effectiveness of recruitment efforts.
- Supported students with filling out college application forms.
Education
Associate of Science - Small Business Management
Macintosh College
Dover, NH05-2009
Some College (No Degree) - Business Management
SNHU
Portsmouth, NHSkills
- Staff hiring
- Operations Management
- Staff Management
- Billing
- Office Management
- Data Entry
- Customer Service
- Registration Processes
- Class Schedule Preparation
- Sales
References
- Joe Lassonde- Hammond Lumber Rochester NH
- Michael Bourque - Daydream Construction: 6023-519-7770
References
References available upon request.
Timeline
Office Manager
Daydream Construction LLC
05.2019 - 06.2024
Admissions Counselor
Southern New Hampshire University - On Campus
09.2014 - 05.2019
Associate of Science - Small Business Management
Macintosh College
Some College (No Degree) - Business Management
SNHU