Melanie Bowers
Bellingham,WA
Summary
I am a highly-motivated employee with a strong desire to take on new challenges. I have a strong work ethic, exceptional interpersonal skills, and excel at multi-tasking. I have years of experience in fast-paced environments and am adaptable to last-minute changes. I thrive under pressure, and have consistently earned high marks for work quality and speed. I am eager to contribute to a dynamic team and support organizational goals.
Overview
17
17
years of professional experience
Work History
Public Assistance Specialist III
County of Yolo Health & Human Services Agency
West Sacramento, CA
07.2013 - 04.2025
- Conducted both in-person and phone interviews, for Medi-Cal, CalFRESH, and General Assistance applicants, at intake and again for recertification.
- Processed applications, analyzed data, evaluated clients' compliance with regulations and guidelines, and determined benefits.
- Monitored caseload and client activity to ensure clients continue complying with program requirements.
- Maintained accurate records and documented client data in company databases.
- Trained/ Coached peers in eligibility determination processes & computer programs.
- Sole PAS and Liaison for the General Assistance program for all of Yolo County.
- Sole PAS and Liaison through the Sheriff's Department for all inmates being released in Yolo County.
Store Associate
Office Max
Davis, CA
10.2012 - 07.2013
- Provided excellent customer service, processed cash register operations and handled customer payments, including returns and exchanges according to company policy.
- Answered incoming calls regarding product inquiries or orders, assisted customers with product selection based on their needs and preferences, and demonstrated excellent customer service skills at all times.
Bank Teller III
SunTrust Banks Inc
Pickens, SC
10.2008 - 05.2012
- Provided excellent customer service in a fast paced environment with constant customer interaction.
- Processed deposits, withdrawals, transfers, loan payments and other lobby & drive-through transactions accurately and efficiently.
- Processed payments & payout funds in accordance with bank procedures, recorded all transactions accurately.
- Managed/ supervised ATM/ATM vault.
- Responsible for cash drawer & balanced each days operations.
Education
Some College (No Degree) - Kinesiology
San Francisco State University
San Francisco, CA01-2005
Associate of Science - Administration of Justice
Feather River College
Quincy, CA05-1997
Skills
- Works well independently & in team environment
- Responsible & excellent at multi-tasking
- Action oriented & efficient
- Hard working quick-learner
- Attentive to client needs
- Detail oriented and excellent communication skills
- Proficient in multiple computer programs
Affiliations
- Authentic Leadership Center - participate & co-coach workshops, trainings, & support groups for personal growth organization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Timeline
Public Assistance Specialist III
County of Yolo Health & Human Services Agency
07.2013 - 04.2025
Store Associate
Office Max
10.2012 - 07.2013
Bank Teller III
SunTrust Banks Inc
10.2008 - 05.2012
Some College (No Degree) - Kinesiology
San Francisco State University
Associate of Science - Administration of Justice
Feather River College
References
References available upon request.
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