Melanie Boykin
Raleigh, Nc,NC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Inflight Base Manager
Delta Airlines Inc.
Atlanta , GA
06.2020 - Current
- Implemented performance review and motivational strategies to elevate HR team results.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Collaborated with senior management and performed benefits analysis, corrective action planning and big-picture data capturing.
- Led and strategically directed team of human resources professionals.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Instructed senior leaders on appropriate employee corrective steps.
- Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
- Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
Flight Service Manager
American Airlines
Raleigh , NC
10.2014 - 06.2020
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies.
- Collaborated with review boards on management of discrimination complaints to facilitate risk mitigation.
- Delivered team member services and customized employee programs focused on optimizing labor relations and communications.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Instructed senior leaders on appropriate employee corrective steps.
- Reduced workers' compensation claims by instituting corporate safety training program.
- Achieved favorable company outcomes with labor union negotiations by using successful collective bargaining strategies.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Reservations Representative Recruiter
American Airlines
07.2010 - 10.2014
- Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred and promoted employees.
- Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
- Facilitated interview and hiring discussions with interviewers and hiring managers and maintained reports and performance metrics to generate outcomes.
- Guided candidate recruitment and selection to create and drive workforce in alignment with company diversity and inclusion goals.
- Liaised with hiring managers to develop and implement strategies to source and recruit top talent.
- Created internal posting and advertisements while overseeing employment website.
- Leveraged creative sourcing techniques to find passive candidates and screened resumes and interviewed qualified individuals.
- Managed full-cycle recruiting process for applicants to promote smooth and positive onboarding experience.
- Helped set up medical, dental and life insurance benefits to facilitate employee on-boarding process.
- Recruited talented, diverse and qualified candidates for employment.
- Conducted candidate interviews and performed background checks and verification.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
Education
Bachelor of Science - Finance
University of Notre Dame
Notre Dame, IN05.2006
Skills
- Employee Performance Evaluations
- Disciplinary Action
- Corrective Actions
- Improvement Plans
- Performance Monitoring and Evaluation
- Business Leadership
Timeline
Inflight Base Manager
Delta Airlines Inc.
06.2020 - Current
Flight Service Manager
American Airlines
10.2014 - 06.2020
Reservations Representative Recruiter
American Airlines
07.2010 - 10.2014
Bachelor of Science - Finance
University of Notre Dame
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