Melanie Bradley
Moreno Valley,CA
Summary
Accomplished Patient Care Coordinator with a proven track record at Synapse Audiology, enhancing patient experiences through comprehensive care planning and supportive patient interaction. Expert in client record management and self-supervised multitasking, I significantly improved operational efficiency. Skilled in fostering employee development, my leadership resulted in a 20% increase in patient satisfaction.
Overview
4
4
years of professional experience
Work History
Applied Behavioral Analysis Therapist
Dream Big Children's Services
04.2023 - 11.2024
- Improved challenging behaviors by implementing function-based intervention plans in collaboration with other professionals.
- Established trusting relationships with clients and their families, fostering a supportive environment conducive to growth and learning.
- Maintained accurate documentation of client progress, ensuring compliance with regulatory requirements and facilitating effective communication among team members.
- Provided ongoing support and guidance to parents, empowering them to effectively implement ABA techniques at home.
- Promoted generalization of skills across environments by collaborating with educators on the implementation of ABA strategies within school settings.
- Facilitated social skills groups, helping clients build essential interpersonal abilities through guided practice and peer interaction.
- Evaluated client progress during quarterly review meetings, making necessary adjustments to treatment plans and celebrating achievements alongside families.
Patient Care Coordinator
Synapse Audiology
11.2022 - 11.2023
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Worked with patients to schedule tests and procedures.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
Customer Service Representative
Floor And Decor
04.2021 - 04.2023
- Responded to customer calls and emails to answer questions about products and services
- Maintained customer satisfaction with forward- thinking strategies focused on addressing customer needs and resolving concerns
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered questions about policies and addressed customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Vista Del Lago
Bachelor In Science -
California State University, Long Beach
Long Beach, CAAssociate Degree - Social And Behavior Science
Moreno Valley College
Moreno Valley, CASkills
- Self-Supervised Multitasking
- Client Record Management
- Comprehensive Care Planning
- Supportive Patient Interaction
- Employee Development
Timeline
Applied Behavioral Analysis Therapist
Dream Big Children's Services
04.2023 - 11.2024
Patient Care Coordinator
Synapse Audiology
11.2022 - 11.2023
Customer Service Representative
Floor And Decor
04.2021 - 04.2023
High School Diploma -
Vista Del Lago
Bachelor In Science -
California State University, Long Beach
Associate Degree - Social And Behavior Science
Moreno Valley College