Melanie Brantley
Warner Robins,GA
Summary
I am a Bi-lingual woman who is accomplished and energetic with a solid history of achievement in sales and customer service. A motivated leader with strong organizational and prioritizing abilities. Goal-oriented dedicated to high levels of customer satisfaction and meeting aggressive business goals. I am Responsible proficient, passionate and motivated, with a drive for excellence. I will be an asset to your team, I am one hire you will not regret! Customer and Personal Service Speaking Time Management Computers and Electronics Administration and Management Coordination Monitoring Management of Personnel Resources Negotiation Communications and Media
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Casteel Trucking
09.2022 - 03.2024
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
Patient Services Specialist
Women's Health Care Of Georgia
09.2019 - 09.2022
- Coordinated medical office forms, including new intake forms and HIPAA-mandated releases
- Set up patients for appointments with timely benefits verification, referral processing, and insurance authorizations
- Oversaw front desk operations, including lobby maintenance, patient check-in, and general office reception
- Served patients by answering calls, scheduling appointments, and coordinating registrations
- Helped patients complete important applications by instructing on different steps on obtaining missing information
- Coordinated communication between patients, family members, and medical staff
- Supported patient service needs by coordinating efficient referrals for additional resources
- Translated messages simultaneously or consecutively into specified languages, orally, maintaining message content, context, and style as much as possible
- Assisted customers with Medical needs.
Finance and Business Manager
Hughes Honda
01.2016 - 09.2019
- Management of Financial Resources Sales and Marketing, Use computers for various applications, such as database management or word processing
- Create, maintain, and enter information into databases
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Complete forms in accordance with company procedures
- Monitor customer preferences to determine the focus of sales efforts
- Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business
- Resolve customer complaints regarding sales and service
- Evaluate customers' computerized credit records and payment histories to decide whether to approve new credit, based on predetermined standards
- Approve, reject, or coordinate the approval or rejection of lines of vehicle loans
- Prepare financial or regulatory reports required by laws and regulations.
Sales Person
Hughes Honda
05.2011 - 01.2016
- Keep records of purchases, sales, and requisitions
- Estimate consumer demand and determine the types and amounts of goods to be sold
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Education
Associate of Science -
Georgia Military College - Milledgeville
Milledgeville, GA06.2024
High School Diploma -
Houston County High School
Warner Robins, GA05.2009
Skills
- Word processing
- Regulatory reporting
- Medical office experience
- Intake
- Insurance verification
- Translation
- Dealership experience
- Medical scheduling
- HIPAA
- Medical terminology
- EMR systems
- Medical records
- Workflow Optimization
- Spreadsheet Management
- Bookkeeping
- Office Administration
- Microsoft Outlook
- Computer Skills
- Quickbooks
Timeline
Administrative Assistant
Casteel Trucking
09.2022 - 03.2024
Patient Services Specialist
Women's Health Care Of Georgia
09.2019 - 09.2022
Finance and Business Manager
Hughes Honda
01.2016 - 09.2019
Sales Person
Hughes Honda
05.2011 - 01.2016
Associate of Science -
Georgia Military College - Milledgeville
High School Diploma -
Houston County High School