Melanie Brashear
Dunwoody,GA
Summary
Self-motivated and results-driven business professional. Skilled in building client relationships and understanding their needs. Strong communication and interpersonal skills that generate superior service and sales. Organized and detail-oriented in scheduling appointments,meetings, and researching potential clients. Thrives in high-pressure environments and meets challenging sales targets.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Owner/Operator, Licensed Massage Therapist
Magnolia Fitness And Recovery Llc
01.2017 - Current
- Develop and implement sales strategies to drive revenue growth and meet or exceed sale targets.
- Actively engage in lead generation activities, networking events, and community outreach.
- Monitor and analyze sales data including revenue reports, customer feedback, and market trends.
- Oversees daily operations including scheduling, client communications, and financial management.
- Consulted with customers to assess needs and propose optimal solutions.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Collaborated with physical therapists and other medical professionals to provide holistic care.
- Registered and managed case files, detailed notes and progress on database to enable tracking history and maintain accurate records.
Massage Therapist
Massage Envy
07.2009 - 01.2017
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Educated clients on benefits of massage and recommended home care techniques.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Provided treatment for medical conditions and injuries through therapeutic massage.
Sales Representative
Image Fashions
05.2006 - 10.2008
- Upsold additional products when appropriate based on individual customer desires or identified gaps within their existing wardrobe choices.
- Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
- Managed fitting rooms efficiently by organizing garments according to size, style, and color while providing personalized assistance to customers as needed.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Adhered strictly to company policies regarding returns/exchanges while keeping customers'' best interests in mind.
- Supported loss prevention efforts by monitoring the sales floor for suspicious activity and adhering to proper security protocols during cash handling tasks.
- Encouraged customers to find accessories and other upsell items to complete ensembles.
Education
Massage Therapy
Everest University
Jacksonville, FL05.2009
Skills
- Sales and Marketing
- Performance Improvement
- Administrative Support
- Customer Consultations
- CRM
- Business Management
- Marketing
- Consulting
- Scheduling
- Records Organization and Management
- Customer Retention
- Verbal and written communication
Additional Information
Key achievements
● Received "Spirit" Award in 2016 for positive personality and excellent service to company ● Top ranking in membership sales (closing at over 30%) ● Performed quality treatments specific to company ● Maintained contagious positive attitude Lead Therapist Massage Envy Jacksonville, FL September 2009-June 2013
● Awarded "Therapist of the Year" in 2011 ● Attained this leadership role due to communication skills and the ability to promote company goals, policies and procedures ● Learned to sustain my S.O.A.P notes and client's medical history ● Encouraged and modeled to my colleagues a happy countenance in work place
Certification
- LMT - Licensed Massage Therapist
- CPT - Certified Personal Trainer
- Course Career Tech Sales Boot Camp
Timeline
Owner/Operator, Licensed Massage Therapist
Magnolia Fitness And Recovery Llc
01.2017 - Current
Massage Therapist
Massage Envy
07.2009 - 01.2017
Sales Representative
Image Fashions
05.2006 - 10.2008
Massage Therapy
Everest University
- LMT - Licensed Massage Therapist
- CPT - Certified Personal Trainer
- Course Career Tech Sales Boot Camp
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