Melanie Bren

Store Manager

O'Reilly Auto Parts

08.2019 - Current

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Improved customer satisfaction through staff training in customer service and product knowledge.
Approved regular payroll submissions for employees.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Rotated merchandise and displays to feature new products and promotions.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Completed point of sale opening and closing procedures.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Supervised guests at front counter, answering questions regarding products.
Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.