Melanie Brock
Beech Grove,IN
Summary
My degree in counseling has aloud me to become successful in not only the childcare business for 10 years but also in management within the retail field of 17 years.
I am currently eager to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Assistant Store Manager
Walmart
Greenfield , IN
07.2005 - 02.2022
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Family Video
Beech Grove, IN
02.2002 - 07.2005
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Director of Childcare
KinderCare Learning Centers
Indianapolis, IN
05.1999 - 05.2002
- Engaged with parents and families to build positive relationships for children to thrive.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Managed program paperwork and child records to comply with state requirements.
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
- Evaluated staff and offered guidance to enhance knowledge, skills and professional development to optimize learning environment.
- Recruited, selected and retained high-quality staff to reduce turnover and foster stability.
Director of Childcare
La Petite Academy Inc.
Indianapolis, IN
06.1997 - 05.1999
- Engaged with parents and families to build positive relationships for children to thrive.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Managed program paperwork and child records to comply with state requirements.
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Maintained high-quality child care standards based on developmentally appropriate practices.
Education
Bachelor of Science - Child Development/Family Life Counseling, Psych.
Indiana State University
Terre Haute, IN12.1991
Skills
- Department Oversight
- Records Organization and Management
- Management Training
- Shift Scheduling
Timeline
Assistant Store Manager
Walmart
07.2005 - 02.2022
Store Manager
Family Video
02.2002 - 07.2005
Director of Childcare
KinderCare Learning Centers
05.1999 - 05.2002
Director of Childcare
La Petite Academy Inc.
06.1997 - 05.1999
Bachelor of Science - Child Development/Family Life Counseling, Psych.
Indiana State University
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