Melanie Brooks
Gilbert,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Med Spa Manager
MD Beauty Club X Marc Malek, M.D.
01.2022 - Current
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Utilized promotions, print and digital marketing to attract new clients.
- Recorded product sales into spa's weekly income report.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Conducted regular staff meetings, informing team members of new spa services and policies.
- Worked with suppliers to identify cost savings opportunities resulting in 40% reduction in expenses
Medical Office Coordinator
Marc Malek M.D. Plastic Surgery
01.2022 - 12.2022
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Coordinated patient care changes and relayed updated plans to various staff members assigned to patients.
- Created and maintained medical records from time of admission through patient discharge.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Trained all new employees on records management system.
- Coordinated luncheons with Pharmaceutical Representatives.
VIP Cocktail Server
HiFi Kitchen And Cocktails
08.2021 - 06.2022
- Maintained clean and organized bar area.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Anticipated guest needs and provided proactive service.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
VIP Cocktail Server
Bottled Blonde Scottsdale
07.2018 - 07.2021
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Anticipated guest needs and provided proactive service.
- Maintained clean and organized bar area.
- Maximized sales of specials and [Type] drinks by thoroughly promoting to customers and maintaining great salesmanship.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Head Cocktail Server
Bottled Blonde Houston
08.2020 - 11.2020
- Maintained clean and organized bar area.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Anticipated guest needs and provided proactive service.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Master Aesthetician
Penrose Academy
Scottsdale, AZ11.2018
High School Diploma -
Highland High School
Gilbert, AZ05.2015
Skills
- Customer Acquisition
- Employee Coaching
- Schedule Coordination
- Budget Administration
- POS System Operation
- Employee Supervision
- Staff Training
- Schedule Managment
- Accurate Cash Handling
- Sales Strategy
- Order Accuracy
- Funds Management
- Cash Flow Analysis
- Data Inputting
- Bookkeeping
Timeline
Med Spa Manager
MD Beauty Club X Marc Malek, M.D.
01.2022 - Current
Medical Office Coordinator
Marc Malek M.D. Plastic Surgery
01.2022 - 12.2022
VIP Cocktail Server
HiFi Kitchen And Cocktails
08.2021 - 06.2022
Head Cocktail Server
Bottled Blonde Houston
08.2020 - 11.2020
VIP Cocktail Server
Bottled Blonde Scottsdale
07.2018 - 07.2021
Master Aesthetician
Penrose Academy
High School Diploma -
Highland High School
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