Melanie Brooks
Registered Nurse
Bremen,GA
Summary
Dynamic RN Case Manager with extensive experience at Monogram Health, excelling in care planning and clinical documentation. Proven ability to enhance patient satisfaction through effective communication and empathetic support. Skilled in teamwork and problem-solving, successfully coordinating complex cases to achieve optimal health outcomes. Committed to continuous improvement in patient care delivery.
Overview
13
13
years of professional experience
Work History
Care Manager
Monogram Health
12.2024 - Current
- Maintained detailed records in compliance with agency standards and regulations.
- Assessed clients and developed plans to meet needs.
- Consulted with supervisors and extended care team to assess cases and plan strategies for enhancing care.
- Conducted comprehensive assessments to identify patient needs, facilitating targeted support.
- Participated in interdisciplinary case conferences fostering teamwork collaboration sharing best practice insights to optimize patient care outcomes.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Leveraged technology to enhance care coordination, resulting in more timely and effective interventions.
- Improved patient satisfaction with empathetic communication and attentive follow-up on care plans.
- Coordinated with healthcare professionals to ensure integrated support, improving patient outcomes.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
Admission Nurse, Clinical Nurse III
Tanner Hospice
11.2022 - 11.2024
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
- Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Developed strong rapport with patients and families, promoting open communication channels for effective collaboration in treatment plans.
- Acted as a clinical resource for colleagues seeking guidance on best practices or challenging cases, contributing to a supportive learning environment within the unit.
RN Case Manager
Halycon Hospice
09.2021 - 11.2022
- Evaluated the effectiveness of implemented interventions periodically, adjusting treatment plans as needed to promote optimal patient outcomes.
- Leveraged technology to improve patient record accuracy and accessibility, ensuring seamless communication across care teams.
- Enhanced patient satisfaction with empathetic communication and timely updates on care progress.
- Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
RN Case Manager
Heartland Hospice
05.2020 - 09.2021
- Developed strong relationships with patients and their families, providing support and education on health management.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of services.
- Participated in quality improvement initiatives aimed at enhancing the delivery of nursing care within the organization.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Conducted comprehensive assessments of patient needs to inform effective care planning.
- Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Leveraged technology to improve patient record accuracy and accessibility, ensuring seamless communication across care teams.
RN Case Manager
Intrepid USA
07.2019 - 04.2020
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Implemented evidence-based practices to improve overall clinical performance and patient outcomes.
- Reduced hospital readmission rates with proactive follow-up care and patient education on self-management techniques.
- Coordinated with healthcare providers for enhanced patient care, ensuring all treatments aligned with prescribed care plans.
- Educated patients and caregivers on healthcare protocols and processes.
Baylor RN
Kindred At Home Home Health
03.2019 - 09.2019
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Managed complex cases of critically ill patients, ensuring optimal treatment plans were executed effectively.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Devised individualized care plans tailored to each patient''s unique situation, optimizing clinical outcomes.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
RN Case Manager, Baylor RN, Clinical Manager
Well Care Home Health of the Triangle
06.2012 - 03.2019
- Analyzed case management data to identify trends and develop strategies for continuous improvement in patient care.
- Navigated regulatory requirements effectively, ensuring proper documentation and compliance with relevant laws and guidelines.
- Ensured compliance with healthcare regulations and standards, conducting regular reviews of patient care activities.
- Streamlined case management processes, reducing time for care plan development and implementation.
- Evaluated patient histories, complaints, and current symptoms.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.
- Utilized advanced clinical skills such as wound care management or IV therapy administration, leading to faster recovery times for patients treated under my supervision.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
Education
Associate of Science - Nursing
Vance Granville Community College
Henderson, NC 05.2001 -
Skills
Clinical documentation
Timeline
Care Manager
Monogram Health
12.2024 - Current
Admission Nurse, Clinical Nurse III
Tanner Hospice
11.2022 - 11.2024
RN Case Manager
Halycon Hospice
09.2021 - 11.2022
RN Case Manager
Heartland Hospice
05.2020 - 09.2021
RN Case Manager
Intrepid USA
07.2019 - 04.2020
Baylor RN
Kindred At Home Home Health
03.2019 - 09.2019
RN Case Manager, Baylor RN, Clinical Manager
Well Care Home Health of the Triangle
06.2012 - 03.2019
Associate of Science - Nursing
Vance Granville Community College
05.2001 -
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