Melanie Brown
Lilburn,GA
Summary
Proven track record of over 20+ years of exceptional leadership and claim adjusting experience. Results driven with exemplary skills in negotiation, customer service and time and file management. Skilled in investigating, analyzing coverage, liability, casualty or property loss and facilitating fair and equitable settlements. Strong written and oral communication skills. Background includes handing commercial and residential property claims along with Business Income Loss.
Interested in working as an Independent Catastrophe Adjuster.
Overview
18
18
years of professional experience
Work History
Realtor / Property Manager
Solid Edge Properties
Lilburn, GA
02.2018 - Current
- As Realtor: Generate leads for buyer and sellers through cold calls, referrals and managing CRM. Advise clients on market conditions, CMAs and mortgages. Negotiated, facilitated, and managed real estate transactions.
- As Property Mgr: Monitors progress of construction and maintenance projects and maintain communication with all interested parties. Handle tenant concerns promptly and appropriately. Analyze operational information for impact on ROI, identify trends and recommend appropriate adjustments; Monitor and track payment and expenses.
- Maintains understanding of laws and regulations in local market to ensure compliance.
Commercial Claims Representative/Business Income Specialist
Farmers Insurance Exchange
Atlanta, GA
05.2012 - 07.2017
- Conducted investigation on mid to large businesses and established claim related damages (up to $250K), determined liability, prepared estimates and negotiated settlement for Property Damage, Business PP and Business Income.
- Worked closely with business owners (insured), contractors, subcontractors, engineers, CPAs, vendors, etc. as needed to facilitate prompt and fair settlement of claim.
- Catastrophe Duty
Team Specialist – SCR, Quality Assurance
Farmers Insurance Group
Semi Valley, CA
05.2005 - 05.2012
- Successfully processed small to mid-loss claims (up to $100K) to conclusion by completing on-site inspections, evaluated damages and documented facts surrounding property claims.
- Ascertained coverage, prepared damage estimates and negotiate settlement of claim with Homeowners, contractors and/or vendors. Coordinated all activities leading to swift and proper repairs and closure of cases.
- Evaluated East Zone files for accuracy and to ensure handling in accordance with company guidelines.
- Identified unfavorable trends practiced and developed effective improvement plans to achieve desired results. Mentored Supervisors and provided training and support to enhance company uniformity.
- Completed field rides, re-inspections, acting team lead and mentor.
- Worked Catastrophe duty when needed.
Education
Bachelor of Science - Criminal Justice
Georgia State University
1995
Skills
- Superior Customer Service
- Building Construction Knowledge
- Scope Development
- Working Knowledge of Estimate Repair Costs
- Negotiation and Mediation Skills
- Loss of Business Income Specialist
- Highly Organized and Detailed Oriented
- Skilled in Residential and Commerical Properties
Accomplishments
Managing Partner with Solid Edge Properties, LLC
Licensed Real Estate Agent
Facilitated and managed several entire house rehabs
Affiliations
NAR - National Association of Realtors
BOMA - Building Owners and Managers Association
Timeline
Realtor / Property Manager
Solid Edge Properties
02.2018 - Current
Commercial Claims Representative/Business Income Specialist
Farmers Insurance Exchange
05.2012 - 07.2017
Team Specialist – SCR, Quality Assurance
Farmers Insurance Group
05.2005 - 05.2012
Bachelor of Science - Criminal Justice
Georgia State University
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