Melanie Brown
Monroe,LA
Summary
Experience customer service representative provides optimal treatment and services while successfully liaising with clients. Valuable team player knowledgeable in lash lifting and tinting. Focuses on providing customers with memorable experiences to build clientele base with repeat business.
Overview
3
3
years of professional experience
Work History
Lash Technician
Minks By Mel
08.2022 - Current
- Worked with high attention to detail to complete precise, long-lasting lash looks.
- Mentored and trained new lash technicians on techniques, salon policies, and customer service best practices to ensure a consistent standard of excellence across the team.
- Enhanced client satisfaction by providing customized lash extension services tailored to individual preferences.
- Stayed current on latest and diverse types of last extensions and different application processes.
Administrative Assistant
Council On Aging-Ouachita Parish
05.2023 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Executed record filing system to improve document organization and management.
Administrative Assistant
District Dental
02.2022 - 08.2023
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Executed record filing system to improve document organization and management.
Cashier Team Lead
Raising Cane's Restaurants
04.2021 - 12.2022
- Communicated with customers and team members to solve problems.
- Restocked and organized merchandise in front lanes.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Processed both cash and card purchases and returns.
- Developed strong relationships with repeat customers through friendly service interactions.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Monitored areas for security issues and safety hazards.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Increased customer loyalty and retention.
Education
No Degree - Speech-Language Pathology And Audiology
Southern University And A & M College
Baton Rouge, LA05.2027
High School Diploma -
Neville High School
Monroe, LA05.2023
Skills
- Appointment Scheduling
- Hygiene and Sanitation
- Social Media Marketing
- Problem-solving abilities
- Customer Relations
- Computer Proficiency
- Critical Thinking
- Customer satisfaction measurement
- Product and service solutions
- Follow-up skills
- Team Development
- Microsoft Office Suite
Timeline
Administrative Assistant
Council On Aging-Ouachita Parish
05.2023 - 08.2023
Lash Technician
Minks By Mel
08.2022 - Current
Administrative Assistant
District Dental
02.2022 - 08.2023
Cashier Team Lead
Raising Cane's Restaurants
04.2021 - 12.2022
No Degree - Speech-Language Pathology And Audiology
Southern University And A & M College
High School Diploma -
Neville High School