Summary
Work History
Education
Skills
Timeline
Generic

Melanie Bryant

Salisbury,MD

Summary

Dynamic Frontend Team Lead at Sam's Club with expertise in Vue.js and a proven track record in mentoring and team leadership. Successfully implemented continuous integration pipelines, enhancing code quality and reducing bugs by 30%. Committed to fostering collaboration and delivering exceptional customer service, driving both team performance and member satisfaction.

Work History

Frontend Team Lead

Sams Club
  • Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
  • Led a team of developers to complete project milestones on time, resulting in successful product launches.
  • Deployed continuous integration pipelines for efficient code testing and deployment processes, significantly reducing the risk of bugs reaching production environments.
  • Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.
  • Conducted thorough code reviews, identifying potential issues and providing constructive feedback to improve overall code quality.
  • Provided comprehensive documentation for all projects completed during my tenure as a Front End Team Lead.
  • Stayed current on industry trends by attending conferences, workshops, webinars, reading articles/blogs related to emerging technologies in frontend development space.
  • Routinely monitored website analytics, identifying opportunities for improvement based on user behavior patterns.
  • Mentored junior developers, offering guidance and support to increase their technical skills and confidence levels.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Developed strong rapport with customers and created positive impression of business.

Merchandising TeamLead

Sam's Club
  • Managed inventory for optimal product availability and turnover rates.
  • Enhanced customer experience by providing exceptional service while maintaining a well-organized sales floor environment.
  • Ensured compliance with company guidelines for pricing, signage, and safety standards in all merchandising activities.
  • Streamlined communications between merchandising team members, resulting in improved collaboration and efficiency during projects.
  • Provided training to new team members on merchandising best practices, enhancing overall team performance.
  • Coordinated with marketing department to create cohesive branding messages within store displays and promotions.
  • Led cross-functional teams in executing promotional events, resulting in increased customer engagement.
  • Spearheaded seasonal changes in product offerings, keeping the sales floor fresh and relevant throughout the year.
  • Increased sales by developing visually appealing merchandise displays and layouts.
  • Optimized space allocation by conducting regular store walkthroughs and updating floor plans as needed.
  • Facilitated open communication between merchandising team members at various levels of authority to address operational challenges promptly.
  • Improved store appearance with effective merchandising strategies, driving customer satisfaction and repeat business.
  • Implemented planograms to create consistent visual presentations across multiple store locations.
  • Evaluated team performance and provided constructive feedback, promoting a culture of continuous improvement in retail merchandising.
  • Assisted management with budget planning for product purchases, optimizing resources for maximum profitability potential.
  • Placed orders for merchandise consistent with quality, quantity and other specification requirements.
  • Analyzed sales and inventory data to determine purchasing needs and reorder points.
  • Prepared and analyzed reports to track inventory and purchasing trends.
  • Devised and implemented policies and procedures for purchasing and inventory control.
  • Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
  • Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.

Member Champion

Sam's Club
  • Established key performance indicators to evaluate success and drive continuous improvement in member-centric operations.
  • Analyzed membership data to identify trends, optimize offerings, and improve overall member experience.
  • Assessed potential risks associated with proposed changes or additions in member benefits programs while maintaining compliance with relevant regulations.
  • Streamlined administrative processes, resulting in improved efficiency and reduced operational costs.
  • Enhanced member satisfaction by providing personalized assistance and addressing inquiries with prompt solutions.
  • Increased member engagement by creating exclusive networking opportunities and organizing regular events.
  • Cultivated strong relationships with external partners to secure beneficial collaborations that added value for our members.
  • Implemented innovative promotional events to strengthen community engagement and drive brand awareness.
  • Provided exceptional customer service, ensuring members received the utmost value from their memberships.
  • Implemented feedback-driven improvements to continuously enhance the quality of services provided to members.
  • Collaborated with cross-functional teams to develop and execute membership growth initiatives.
  • Facilitated open channels of communication between members, management, and staff for seamless information flow and optimal collaboration efforts.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Verified customer identification and documentation for compliant transactions.
  • Resolved customer issues through thorough dispute investigation.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.
  • Managed timely and effective replacement of damaged or missing products.
  • Sought ways to improve processes and services provided.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Cross-trained and provided backup support for organizational leadership.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Education

General Studies

Albert Einstein High School
Kensington, MD
06.1989

Skills

  • Task automation tools
  • Responsive web design
  • Vuejs expertise
  • Git proficiency
  • Customer service
  • Problem-solving skills
  • Time management
  • Listening skills
  • Cash counting
  • Cash handling
  • Relationship building and management
  • Training and mentoring
  • Goals and performance
  • Team building
  • Cash register operation
  • Cash handling accuracy
  • Team supervision
  • Opening and closing procedures
  • Staff supervision
  • Workflow management
  • File management
  • Administrative support
  • Operations
  • Performance improvement
  • Fraud prevention
  • Display setup
  • Financial management
  • Marketing
  • Sales coaching
  • Checkout monitoring
  • Credit returns processing
  • Refunds processing
  • Teamwork
  • Teamwork and collaboration
  • Friendly and helpful
  • Problem-solving
  • Honest and dependable
  • Reliable and responsible
  • Attention to detail
  • Customer assistance
  • Problem-solving abilities
  • Cleaning and sanitizing
  • Multitasking
  • Reliability
  • Excellent communication
  • Team cooperation
  • Organizational skills
  • Team leadership
  • Positive customer engagement
  • Decision-making
  • Detail-oriented
  • Relationship building
  • Store operations

Timeline

Frontend Team Lead

Sams Club

Merchandising TeamLead

Sam's Club

Member Champion

Sam's Club

General Studies

Albert Einstein High School
Melanie Bryant