Summary
Overview
Work History
Education
Skills
Timeline
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Melanie Bryant

Melanie Bryant

Lake Elsinore,CA

Summary

Detail-oriented administrative professional with over 10 years of experience in office setting, management, and customer service. Skilled in scheduling, onboarding, patient care, and team leadership. Dependable, efficient, and committed to maintaining high standards of organization and communication

Overview

14
14
years of professional experience

Work History

Lead Scheduling Coordinator

Little Learners Therapy Early Interventionis
10.2021 - Current
  • Coordinate schedules between clients and providers, ensuring timely communication and service delivery while developing strong interdepartmental relationships
  • Conduct comprehensive audits of past schedules, identifying areas of improvement for future planning efforts.
  • Handle IEHP verifications and manage onboarding processes.
  • Enter and maintain accurate client date in EMR System
  • Address performance concerns through clear and professional conversations with staff

Administrative Manager

The Offices of Midland
02.2018 - 10.2021
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.

Lead Receptionist

Massage Envy Spa
02.2014 - 02.2018
  • Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
  • Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
  • Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
  • Maintained and updated customer records in datebase

Nursing Assistant

Atria Senior Living
04.2011 - 08.2014
  • Assisted patients with daily living activities and mobility support
  • Recorded vital signs and dietary intake
  • Supported medical staff with equipment and routine care task
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.

Education

CPT

Phlebotomy Training Specialist
Riverside, CA

Heart Therapy Rehab Program

Kaplan College
Vista, CA

High School Diploma -

National University
Murrieta, CA

Skills

  • Effective deadline management
  • Streamlined workflow management
  • Scheduling expertise
  • Attention to detail
  • Problem-solving
  • Collaborative teamwork
  • Accurate data entry
  • Proficient in multitasking

Timeline

Lead Scheduling Coordinator

Little Learners Therapy Early Interventionis
10.2021 - Current

Administrative Manager

The Offices of Midland
02.2018 - 10.2021

Lead Receptionist

Massage Envy Spa
02.2014 - 02.2018

Nursing Assistant

Atria Senior Living
04.2011 - 08.2014

CPT

Phlebotomy Training Specialist

Heart Therapy Rehab Program

Kaplan College

High School Diploma -

National University

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Melanie Bryant