MELANIE BUBAK

Advanced to senior leadership based on performance, reliability, and ability to manage complex multi-market operations.

• Lead operational performance for 14 regional offices, driving consistency, accuracy, and efficiency across project workflows.
• Direct end-to-end job progression from contract execution through installer readiness, scheduling, completion, and closeout.
• Partner with cross-functional teams, vendors, and installers to maintain capacity and resolve escalations.
• Train and support a multi-office workforce, including onboarding, training resources, and double-coverage support.
• Improve performance by enforcing standards and implementing process enhancements that reduce delays.
• Act as a strategic problem solver, removing workflow bottlenecks.
• Communicate expectations with clarity and uphold accountability across all markets.

Promoted following relocation and recognized for strong accuracy, initiative, and leadership potential.

• Supported multiple markets with cross-office administrative oversight and workflow troubleshooting.
• Served as a key resource for newer team members and offices requiring temporary coverage.
• Assisted with training, standards alignment, and process accuracy preparation for senior-level leadership.
• Supported installer readiness, capacity allocation, vendor communication, and escalation resolution.
• Acted as liaison between offices, supervisors, and installers.
• Strengthened expanding Texas markets by improving workflow accuracy and reducing delays.
• Strengthened emerging Texas markets by improving admin accuracy, reducing delays, and reinforcing consistent operational standards

Recognized for exceptional accuracy and reliability, leading to expanded responsibilities and eventual promotion.

• Managed daily administrative workflows for exterior renovation projects across contracts, documentation, and scheduling.
• Coordinated installs, inspections, and measurements while maintaining customer communication.
• Monitored job progress and resolved workflow issues to prevent delays.
• Communicated with installers, vendors, and internal teams regarding readiness requirements.
• Provided multi-office administrative support as needed.
• Maintained detailed records and enforced SOP compliance.
• Frequently selected for additional responsibilities due to high accuracy levels and ability to stabilize workload during high-volume periods.
• Frequently selected for additional responsibilities due to accuracy and reliability.

• Oversaw daily operations for two Colorado Springs locations, ensuring consistent brand standards.
• Improved store performance by coaching staff, refining processes, and leading staff development.
• Managed hiring, training, scheduling, inventory control, budgeting, and customer experience initiatives.
• Led community involvement efforts and supported company-wide initiatives to strengthen customer loyalty.

• Led a high-performing team of 16 employees, overseeing daily operations, scheduling, and staff development to consistently meet or exceed company standards.
• Managed sales targets, inventory control, and financial performance, driving revenue growth and operational efficiency.
• Implemented training and coaching programs to enhance team performance, customer service, and employee retention.
• Maintained compliance with health, safety, and corporate operational guidelines, ensuring a safe and welcoming environment for customers and staff.
• Fostered a customer-first culture, achieving high satisfaction scores and repeat business.
• Analyzed store metrics and KPIs to identify trends, develop strategies, and improve overall store performance.