Melanie Burtis

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Generated repeat business through exceptional customer service.

• Collaborated with underwriting team to expedite loan processing times and ensure timely closings for clients.
• Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
• Submitted loan applications to underwriter for verification and recommendations.
• Successfully managed high-volume pipeline of loans, consistently meeting or exceeding monthly sales targets.
• Maintained strict confidentiality of bank records and client information.
• Originated, reviewed, processed, closed, and administered customer loan proposals.
• Provided exceptional customer service during loan origination, addressing client concerns and ensuring a smooth process from start to finish.
• Identified opportunities to cross-sell and upsell loan products to customers.

• Mitigated risk exposure by diligently monitoring account activities and promptly reporting suspicious transactions to the compliance team.
• Increased cross-selling opportunities through proficiently identifying client needs and recommending appropriate financial products.
• Reduced transaction processing times by effectively utilizing banking software systems for accurate data entry and account management.
• Accelerated the account opening process for new clients by ensuring accurate documentation and smooth onboarding experience, contributing to increased client satisfaction rates.

Exceeded sales targets through proactive outreach efforts, promoting bank offerings to new and existing clients. Received and responded to incoming calls (over eighty daily)