Melanie Busicnki
Parma ,OH
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills, Creating more stability
Overview
18
18
years of professional experience
Work History
Delivery Driver
Blackline Logistics LLC.
03.2023 - 06.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Expedited over 175 deliveries each day to meet customer deadlines and requirements.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Fostered positive working relationships with regular customers.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Minimized company liability and risks to loads by obeying traffic laws.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
Manager
SUBWAY®Restaurants
08.2015 - 07.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Food Prep and Safety Protocols
- Daily Bank Deposits
- Monthly Marketing Campaigns and Promotions
- Onboarded over15 new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs down to 20% to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Provided and Implemented Deep Cleaning Projects to Keep up to State and Corporate Standards
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Server & Hostess
Corky & Lenny's
01.2014 - 07.2014
- Taking and Preparing Take out orders
- Keeping registers and safes accurate and stocked
- Restocking
- Waiting over 5 Tables at each time
- Answering Phones
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Greeted customers at counter to fulfill requests and answer questions.
- Served food and beverages promptly with focused attention to customer needs.
Expo & Shift Lead
Horseshoe Casino
07.2012 - 07.2014
- Expediting Food and Drinks around Casino
- Answering Phones, Take out orders, Restocking
- Keeping accurate accounts of money in and out of drawer
- Monthly Marketing campaigns And Promotions
- Daily Bank Deposits
- Keeping store clean as well as Deep Cleaning Projects
- Maintaining and establishing food cost at 20% or below
- Completed store opening and closing procedures and balanced tills
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
Planning Manager
SUBWAY®Restaurants
07.2011 - 07.2012
- Skilled at working independently and collaboratively with team environment.
- Self-motivated, strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team settings, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded 20 new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Manager
SUBWAY®Restaurants
06.2005 - 07.2011
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Opening and Closing Procedures
- Food Safety Protocols and Pep
- Daily Banking handling $1000's.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Taking Inventory of Stock Ordering as necessary
- Controlled costs to keep business operating within budget and increase profits.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed and maintained relationships with customers and suppliers through account development.
- Onboarded new employees with training and new hire documentation.
Education
Specialist in Psychology - Psychology
Ashworth College
Norcross, GA01.2006
No Degree - Basic Studies
Cuyahoga Community College
Cleveland, OH10.2004
GED -
Parma Senior High School
Parma Ohio2003
Skills
- Organized & Thorough
- Trustworthy
- Diligent Worker
- Communication Skills
- Safety and Sanitation
- Leadership
- Safe Work Practices
- Hospitality Management
- Operations Management
- Food Safety Management
- Professional Relationships
- Compliance Requirements
- Reading Comprehension
Accomplishments
- Team Building
- Leadership Mindset
- Multi-tasking
- Food Handler
- Management Experience
- SUMMARY
- Ashworth College Online
- Psychology2005
Timeline
Delivery Driver
Blackline Logistics LLC.
03.2023 - 06.2023
Manager
SUBWAY®Restaurants
08.2015 - 07.2017
Server & Hostess
Corky & Lenny's
01.2014 - 07.2014
Expo & Shift Lead
Horseshoe Casino
07.2012 - 07.2014
Planning Manager
SUBWAY®Restaurants
07.2011 - 07.2012
Manager
SUBWAY®Restaurants
06.2005 - 07.2011
Specialist in Psychology - Psychology
Ashworth College
No Degree - Basic Studies
Cuyahoga Community College
GED -
Parma Senior High School
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