Melanie Butler
Washington,DC
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approaches to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Skilled in precision and thoroughness. Renowned for a commitment to enhancing program quality and efficiency, coupled with a strong work ethic and steadfast dedication.
Overview
12
12
years of professional experience
Work History
Program Support Specialist
Office of Risk Management
06.2022 - Current
- Ensures the Worker’s Compensation Program remains compliant with all regulations and policies as required based on the local and federal requirements.
- Responsible for developing compliance programs, reviewing company policies, and advising management on possible risks.
- Provides quality control review on approved bills to medical/healthcare providers and injured workers within the Worker’s Compensation Program. Performs quality assurance audits to ensure reviews are concise and accurate.
- Responsible for assisting with the development and execution of financial and operational risk-based audits; and participating in special projects and investigations designed to improve the quality and efficiency of the program
- Generates spreadsheets, charts, summary tables, & statistics used in various monthly/quarterly reports and presentations to identify trends in data, providing valuable insights for future programs.
- Research regulations to ensure government contracts are updated and in compliance with laws
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
- Collaborates with management to improve employee on boarding by assisting in the development and implementation of training materials for new employees; Develop and provides employee training on bill review, compliance policies, practices, and reporting systems to ensure a smooth integration into the team while improving onboarding efficiency.
Staff Assistant
Office of Pay & Retirement Services
01.2021 - 06.2022
- Provided comprehensive administrative support while demonstrating strong organizational and communication skills.
- Supported planning committee meetings by scheduling dates, preparing agenda items, and ensuring all necessary materials are available to participants in advance. This has included drafting and reviewing reports to ensure clarity, accuracy, and relevance to the meeting’s objectives.
- Handled incoming phone calls professionally, directing callers to appropriate parties or addressing their inquiries directly when possible.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Participated in special projects as assigned by supervisors, demonstrating adaptability and versatility in diverse tasks.
- Provided exceptional customer service to both internal and external clients while resolving any issues promptly and efficiently.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Served as a liaison between departments, facilitating effective collaboration on projects and initiatives.
- Proficiently managed filing system, entered data and completed other clerical tasks.
Medical Office Assistant II
Medstar Washington Hospital Center
09.2012 - 01.2021
- Managed the day-to-day operations and workflow of the Post Anesthesia Care Unit. Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Assisted in training new hires on software systems, office procedures, and best practices.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
Education
High School Diploma -
Thurgood Marshall Public Charter Academy
Washington, DCSkills
- Microsoft Office
- Adobe Acrobat
- Administrative Support
- Risk Management
- Regulatory Compliance
- Quality Assurance
- Financial Auditing
- Data Entry/ Analysis
- Employee Training & Development
- Organizational Skills
- Attention to Detail
- Excellent Communication
- Project Management
Timeline
Program Support Specialist
Office of Risk Management
06.2022 - Current
Staff Assistant
Office of Pay & Retirement Services
01.2021 - 06.2022
Medical Office Assistant II
Medstar Washington Hospital Center
09.2012 - 01.2021
High School Diploma -
Thurgood Marshall Public Charter Academy
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