Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Melanie Calkins

Salt Lake City,UT

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Experience in multiple industries allows me to thrive in any situation. Looking to utilize my knowledge to create a great work experience for myself as well as my employer.

Overview

17
17
years of professional experience

Work History

Customer Service Specialist

Allergy Research Group
Salt Lake City, Utah
02.2020 - 06.2024
  • Entry of sales orders received via phone, E-mail and fax
  • Assist in answering general questions of customers via phone and E-mail
  • Process all orders for Private Label, submitting and receiving label proofs for signature, entering information into the production schedule and following up with production for shipping dates
  • Process all returns including receiving/unboxing returned items then processing the returns and creating credit memos through SAGE
  • Submitting call tags for return items/creating return labels on UPS
  • Submitting and following up on claims for UPS
  • Shipping out Booths, Banners, Marketing Materials, product and other essentials for conferences/conventions

Vendor Support Specialist

Clayton Holdings LLC
Midvale, UT
01.2018 - 02.2020
  • Assist in the research and resolution of payment issues between vendors and accounting
  • Assist Real Estate agents in the accurate and timely submission of assigned orders. Answering general questions and guiding client in expectations.
  • Assist in the recruitment of new agents to the MSV system
  • Assist in the manual placement and/or assignment of orders with agents
  • Assist in the regular follow-up with agents on assigned orders to help ensure an accurate and timely completed order
  • Responsible for effective communication to company management, including client concerns, order status and orders requiring escalation
  • Assist in meeting/maintaining department's Key Performance indicators (KPI) on a daily/weekly/monthly basis

Warranty Coordinator

Excel Cabinets
Salt Lake City, UT
08.2012 - 08.2017
  • Obtained warranty info needed from builders & home owners
  • Ordered warranty parts from manufacturer
  • Scheduled warranty installation with H/O or superintendent
  • Worked closely with accounting to confirm accounts were current prior to scheduling work order
  • Entered all information into Moraware System to keep accounts updated
  • Worked with customers to resolve all issues

Customer Service Agent

EQUINOX Business Solutions
Salt Lake City, UT
09.2011 - 02.2012
  • Provided information to Owner Operators for tax resolution
  • Informed individual drivers on best business solutions, including where to obtain least expensive fuel and how to submit receipts for taxes.
  • Provided technical support over the phone when needed.
  • Developed strategies for handling difficult customers effectively while maintaining professionalism.

Accounts Receivable Clerk

Red Lion Hotel
Salt Lake City, UT
05.2007 - 09.2011
  • Set up new accounts after credit confirmation
  • Determine tax status and set up accordingly
  • Performed all collections for past due accounts
  • Attended monthly NACM meetings
  • Submitted all invoices
  • Applied daily payments and updated accounts in Great Plains
  • As 1 of 42 properties in the Pacific Northwest, I kept our hotel in the number one position for accounts under 30 days for 10 out of 12 months.

Skills

  • Accounts Receivables
  • Billing & Invoicing
  • Cashiering
  • Collections
  • Communication - Verbal & Written
  • Customer Relations
  • Integrity/Work Ethic
  • Leadership/Training
  • Microsoft Office
  • Sales (Auto)
  • Shipping
  • Supervising
  • Team Building
  • Wire Transfers

Accomplishments

  • As the Supervisor in the Wire Transfer Department at Zions Bank, I created a new training program and implemented it to create better flow of operation & minimized employee turnaround by 100%.

Timeline

Customer Service Specialist

Allergy Research Group
02.2020 - 06.2024

Vendor Support Specialist

Clayton Holdings LLC
01.2018 - 02.2020

Warranty Coordinator

Excel Cabinets
08.2012 - 08.2017

Customer Service Agent

EQUINOX Business Solutions
09.2011 - 02.2012

Accounts Receivable Clerk

Red Lion Hotel
05.2007 - 09.2011

Similar Profiles

CREATE PROFILE
Melanie Calkins