Melanie Callaway
Ocean Spring,MS
Summary
Knowledgeable Casino Host with robust background in hospitality and guest relations. Demonstrated success in enhancing customer satisfaction and loyalty through tailored experiences. Proven ability to build strong relationships and handle high-pressure situations with professionalism and tact.
Overview
28
28
years of professional experience
Work History
Casino Host
Harrah's Gulf Coast
12.2020 - Current
- Responsible for staff player development and loyalty of guest. Exceeded budgeted goals each quarter for player quota with some guest averaging over 5000% increase in play for first year of employment achieving a bonus for 13 months straight. Able to assess play and comp guest based on company guidelines. Booking of hotel, dinner and flight reservations for players. Utilized knowledge of players to promote business by informing guest of promotions best suited to their type of play and interests.
Eight75/Beverage Manager
Beau Rivage
11.2015 - 12.2020
- Responsible for staff of up to 50 employees and up to 12 bars during high volume shift. Excelled in creating meaningful guest experiences as well as building a strong loyal customer base. Won Covey award for Best Martini Bar in 2017, 2018, and 2019. Showed profit year over year and exceeding budget expectations by controlling cost through inventory and staff management. Responsible for P&L, promotional events in Eight75, ordering, schedules for Eight75, conducting preshifts and staff training. Highest customer service scores achieved in history of company. Built strong professional repore with multiple departments in Beau Rivage.
Corporate Account Manager
OfficeMax
07.2006 - 03.2014
- Implemented and evolved high-impact strategies to target new business opportunities and new markets. -Designed creative solutions and maintained the highest level of personal and professional standards -Addressing the clients immediate needs and anticipate future needs -Strong vendor relationships internally and externally -Communicating new and changing products to clients highlighting differentiators to reaffirm partnership with client -Providing time line and plan to store associates to ensure clients deadline is met. -Forecasting and sales pipeline reporting -Responsible for supporting clients for five retail locations -Management of short deadline projects for clients -Development of strong and professional relationship with clients through excellence in service and genuine concern for their success -Emphasized product features based on analysis of customers' needs. -Attended trade shows and sales conferences. -Collaborated with colleagues to exchange selling strategies and marketing information. -Taught clients about products through seminars and other special events.
Lb's Steak House Lead
Grand Casino
06.1997 - 11.2002
- Inspected dining and serving areas to ensure cleanliness and proper setup -Responded to resident or guest complaints regarding food or service Scheduled and directed staff in daily work assignments to maximize productivity. Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Education
Associate of Arts -
Mississippi Gulf Coast Community College
Biloxi, MSSkills
- Customer service
- Patience and empathy
- Detail-oriented
- Customer service expertise
- Customer complaint resolution
Timeline
Casino Host
Harrah's Gulf Coast
12.2020 - Current
Eight75/Beverage Manager
Beau Rivage
11.2015 - 12.2020
Corporate Account Manager
OfficeMax
07.2006 - 03.2014
Lb's Steak House Lead
Grand Casino
06.1997 - 11.2002
Associate of Arts -
Mississippi Gulf Coast Community College
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