Melanie Calloway
Lithonia,Ga
Summary
Proficient computer skills and Public Speaking.
Skilled customer service professional with proven ability to handle complex inquiries and ensure client satisfaction. Strong communicator known for effective collaboration and adaptability in dynamic environments. Expertise in problem-solving, conflict resolution, and utilizing CRM systems to enhance user experience. Reliable team player dedicated to achieving high-quality results.
Overview
8
8
years of professional experience
Work History
Customer support agent
PlayOn! Sports
09.2022 - 11.2025
- Communication and listening skills
- Multitasker and accommodating
- Organized and detailed oriented
Host
American Board of Surgery Certifying Examination
03.2022 - 09.2022
- Team leading in a professional setting.
- Quickly and efficiently troubleshooting technical difficulties
- Using proficient skills in Zoom Meeting App
ESL Teacher
QKids
04.2018 - 01.2022
- Teaching & Tutoring students, 4-15 years of age, specified curriculum
- Organize teaching lessons according to each students’ abilities
- Pacing & multitasking to give each student optimal care and attention
Education
Associates of occupational science -
08.2021
tesol certification - 120 hours course to train you in classroom management strategies
03.2018
Skills
- Public Speaking
- Analytical thinking
- Customer communication and empathy
- Microsoft windows and office
- Administrative Skills
- Customer service excellence
- Organization and recordkeeping
- Friendly and patient
- Problem-solving
- Attention to detail
- Reliability
- Verbal and written communication
Activities
- 16+ Years of volunteer mentoring and teaching children 6-17 years of age. Reading and comprehension tutoring.
- Ministry School for 20+ years of learning reading comprehension, writing, and public speaking skills.
Personal Information
Title: Qualified ESL Instructor
Timeline
Customer support agent - PlayOn! Sports
09.2022 - 11.2025
Host - American Board of Surgery Certifying Examination
03.2022 - 09.2022
ESL Teacher - QKids
04.2018 - 01.2022
International open academy - tesol certification, 120 hours course to train you in classroom management strategies
Chattahoochee Technical College - Associates of occupational science,