Melanie Camargo
Brunswick,GA
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Chenega Infinity
03.2024 - Current
- Work directly for the FLETC Chief of Security office.
- Able to operate the National Crime Information Center (NCIC) terminal for inquiries regarding background checks for visitors, vehicle information, and driver’s license information.
- Modify, update, and correct data contained in automated systems.
- Perform data inquiries and searches on automated systems; generate records and reports from these systems; and perform searches.
- Ensure all NCIC checks on contractors, vendors and visitors, providing approval/disapproval based on guidance provided by OSPR.
- Provide administrative services in support of the FLETC Personnel Security Programs.
- Ensure compliance with DHS and FLETC Records Management to ensure proper safeguarding of information.
- Proficient in Microsoft Office.
Desk Clerk
FLETC
09.2020 - 03.2024
- Document unusual activities or important incidents with daily log reports.
- Protect property by monitoring all visitors according to security protocols.
- Maintain a clean and attractive lobby area.
Customer Service
PATLIVE
06.2020 - 12.2020
- Called clients to let them know they had a negative Covid-19 test.
- Received call from patients wanting their Covid-19 test results.
- Referred clients to Florida Department of Health for further questions regarding testing and other helpful information.
- Helped incoming callers with closest locations to have Covid-19 testing done.
Office Cleaner
MTR Real Estate
07.2019 - 12.2019
- Responsible for cleaning office buildings – Mopping, dusting, vacuuming.
Medical Billing Specialist, Medical & Pathology Lab
Blue Jewel Billing Consultants
05.2017 - 12.2017
- Posting of payments into relevant accounts.
- Collection calls to patients to validate insurance information or create a payment plan as applicable.
- Corrected insurance denials and provided any necessary documentation to support corrections.
- Extensive data entry.
- Insurance verifications.
Personal Caretaker
05.2013 - 10.2015
- Caretaker/Personal Assistant for my dad who was ill and became increasing worse until October 2015. We traveled consistently for 2 years for doctor’s appointments and hospital stays. I assisted him in his daily living, finances, chores and shopping.
Medical Billing Specialist
Dr. Ahmed E. ElSharkawi
08.2010 - 05.2013
- Researched and resolved incorrect payments, EOB rejections and other issues with outstanding accounts.
- Provided follow-up to ensure proper payments were fully collected.
- Extensive data entry of patient billing and sending data to the clearing house on a daily basis.
- Accurately applied payments to patient accounts.
- Provided one on one and over the phone customer service to all patients.
- Reviewed billing edits and provided insurance providers with corrected information.
- Insurance verification and follow up with delayed or delinquent payments not received.
- Processed patient billing, statements, and reimbursement claims.
- Responsible for answering patient queries, complaints and problems.
- Collections – all aspects from collection calls and collection account preparations and processing the monthly payments from the collection company and applying to patient accounts.
- Worked remotely from home part time.
Medical Billing Specialist
Dr. Anna M Cabeza
11.2009 - 09.2010
- Researched and resolved incorrect payments, EOB rejections and other issues with outstanding accounts. Provided follow-up to ensure proper payments were fully collected.
- Extensive data entry of patient billing and sending data to the clearing house on a daily basis.
- Accurately applied payments to patient accounts.
- Reviewed billing edits and provided insurance providers with corrected information.
- Insurance verification and follow up with delayed or delinquent payments not received.
- Processed patient billing, statements, and reimbursement claims.
- Responsible for answering patient queries, complaints and problems.
- Collections – all aspects from collection calls and collection account preparations and processing the monthly payments from the collection company and applying to patient accounts.
- Invoicing for medical records with insurance companies, other medical record companies.
Medical Billing Professional (Self-Employed)
L.L. Bliss & Associates
08.2005 - 08.2009
- Extensive data entry of patient billing and sending data to the clearing house on a daily basis.
- Researched and resolved incorrect payments, EOB rejections and other issues with outstanding accounts.
- Processed patient billing, statements and reimbursement claims.
- Insurance verification and follow up with delayed or delinquent payments not received.
- The ability to communicate on a professional level with patients as well as physicians; while maintaining a strict level of confidentiality for the client and the patient.
- Performed both A/R and A/P duties for billing accounts and for the business.
Sales Assistant/Customer Service
Zoo Med Laboratories
01.2002 - 08.2005
- While at Zoo Med Laboratories, I worked in more than one department and title and with increasing complexity and responsibility.
- Receptionist: Answer multi-line phone, respond to email, type letters for President of company and R& D Manager, faxing, copying, unclogging copy machine, etc. Set up bulk mailing of company catalog on a monthly basis (addressing catalogs, figuring correct postage and put in order of address and rubber banding for post office). Up- keep of dated instructions for part-time receptionists and train new hires. In charge of hiring/firing front office persons – put together revues for the President and sat in on the revues as well.
- Sales Assistant: Managed product returns and replacements. Answered customer service calls on full product line. Worked one on one with pet stores for in-store promotions. Provided all outside sales representatives with promotional material as needed. Made travel arrangements for all sales staff and upper management. Managed and arranged all aspects of trade shows ordering of materials needed for show to products. Cross-trained in A/R and A/P. Worked on misc. projects as needed by sales staff or president of company.
Education
General Studies
San Luis Obispo High School
San Luis Obispo, California01.1990
BA - Design
Southern New Hampshire University
01.2017
Medical Office Technologies
Santa Barbara Business College
Santa Maria, California01.1995
Skills
- Customer service
- Efficient data management
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Customer relations
- Critical thinking
- Strong problem solver
- Professional communication
Community Service
Girl Scout Leader Troop #30276, 2013-09, Present, Provide guidance to local children on being honest, friendly, helpful, courageous, strong, being responsible for what you say and do and many other useful skills. I try to create an atmosphere of fun, friendship and learning., Marshes of Glynn Service Unit
Timeline
Administrative Assistant
Chenega Infinity
03.2024 - Current
Desk Clerk
FLETC
09.2020 - 03.2024
Customer Service
PATLIVE
06.2020 - 12.2020
Office Cleaner
MTR Real Estate
07.2019 - 12.2019
Medical Billing Specialist, Medical & Pathology Lab
Blue Jewel Billing Consultants
05.2017 - 12.2017
Personal Caretaker
05.2013 - 10.2015
Medical Billing Specialist
Dr. Ahmed E. ElSharkawi
08.2010 - 05.2013
Medical Billing Specialist
Dr. Anna M Cabeza
11.2009 - 09.2010
Medical Billing Professional (Self-Employed)
L.L. Bliss & Associates
08.2005 - 08.2009
Sales Assistant/Customer Service
Zoo Med Laboratories
01.2002 - 08.2005
BA - Design
Southern New Hampshire University
Medical Office Technologies
Santa Barbara Business College
General Studies
San Luis Obispo High School
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