Melanie Cammarano
Receptionist
Saint Johns,FL
Summary
Detail-oriented and self-motivated Receptionist with proven experience supporting attorneys and legal staff at Woolsey & Morcom in Jacksonville. Skilled in managing front desk operations, coordinating client communications, and ensuring a professional, welcoming environment for clients and colleagues. Adept at scheduling court-related appointments, organizing legal correspondence, and handling confidential documentation with discretion and accuracy. Recognized for strong interpersonal and problem-solving skills, with the ability to adapt quickly to changing priorities in a fast-paced legal environment. Dedicated to streamlining administrative processes, improving client intake efficiency, and fostering positive client relationships that reflect the professionalism of the firm. Highly organized, proactive, and resourceful with excellent time management and communication abilities. Committed to providing exceptional support that enhances overall office productivity and contributes to firm-wide success.
Overview
10
10
years of professional experience
1
1
Certification
3
3
Languages
Work History
Receptionist
Woolsey & Morcom
Nocatee, Florida
06.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Tracked important information in Cleo & Lawmatics spreadsheets and ran reports or generated graphs using data.
Food & Beverage Operational Assistant
Chipotle
Saint Johns, FL
01.2024 - 06.2025
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Handled customer complaints professionally, leading to improved guest retention rates.
- Coordinated special events, creating memorable experiences for guests attending parties or celebrations.
- Contributed to successful revenue growth by upselling menu items or suggesting add-ons when appropriate.
- Streamlined workflow processes for increased efficiency, resulting in quicker service times.
- Enhanced team productivity by providing proper training and support to staff members.
- Improved customer satisfaction by implementing efficient service processes and maintaining food quality standards.
- Assisted in inventory management for optimal stock levels and minimized wastage.
Pool Technician
Southern Pools & Home Services LLC
08.2023 - 05.2025
- Reduced response times for emergency repairs by organizing more effective on-call system.
- Ensured pools met health and safety standards by conducting regular chemical balance tests.
- Negotiated with suppliers for better pricing on chemicals and parts, benefitting company's bottom line.
- Assisted new team members in learning proper techniques for various maintenance tasks, contributing to their professional development.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Streamlined operations by implementing efficient workflow processes and procedures.
- Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
- Contributed to long-term strategic planning, helping shape organizational goals and objectives through thorough analysis of past performance data.
- Enhanced employee productivity through regular training sessions and performance evaluations.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Assisted in budget planning and tracking, ensuring financial targets were met or exceeded.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
- Increased customer referrals due to consistently delivering outstanding service that exceeded client expectations.
- Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
- Boosted client retention through reliable and professional service, exceeding expectations.
- Updated and maintained service logs with high attention to detail for each pool, ensuring accountability and transparency.
Assistant Property Manager/Leasing Consultant
Mid-America Apartments
02.2020 - 06.2023
- Detail-oriented Assistant Property Manager, Leasing Manager and Leasing Agent within a 3 years period gaining experience assisting in the administration and management of over 812 apartment units and two complexes working simultaneously most times. Exceptional customer service and organizational skills with a comprehensive knowledge to service a wide range of properties.
- Daily Duties:
- Handle deposits and complete paperwork to maintain orderly files.
- Answer residents’ questions and respond to issues within 24 hours.
- Manage contract negotiations for an average of 10 to 12 new residents each month.
- Send invoices electronically to 165 residents monthly to ensure consistency.
- Processed tenant change requests and completed required paperwork to meet deadlines.
- Collaborated with management on daily operations to implement policies.
- Provided excellent customer service, receiving many five-star reviews via the property website.
- Achievements
- Leasing Consultant of the Quarter
- Customer Service Positive Feedback of the Quarter
- Graduated in Completed 6 month LEAD program making top 5% in company
- Skills Obtained Mostly Expertise
- Skills
- Property Management
- Tenant Policies
- Contract Negotiation
- Leasing
- Data Entry
- Communication
- Attention to Detail
- Problem-Solving
- Software Experience in:
- Customer Relationship Management (CRM)
- FUNNEL
- SIGHT PLAN
- SMARTHOME and more.
Sales Associate
Dillard's
08.2018 - 04.2019
- Welcomed guests to the department and engaged them in fruitful conversation.
- Suggested products to guests and informed them about the latest trends, product benefits, and upcoming store events.
- Reached sales goals set by upper management.
- Facilitated relationships Dillard’s guests, notifying them of upcoming merchandise arrivals, special store events, and exclusive sales.
- Performed various operational tasks such as inventory control, marking items out of stock, and price changes.
Cafe Assistant Manager
Vesta Property Services Private Homeowners CDD Facility
03.2018 - 07.2018
- Customer-oriented and attentive when it comes to taking proper care of guests and responding to complaints. Continually updating training to obtain business skills that allow me to successfully run Cafe operations effectively to earn profits. Regularly set budgeting for food, supplies, staff, and all necessary equipment for day to day operations and upcoming events. Achieved College Internship contributing in all departments & business operations while assisting executive staff.
- Regularly direct staff to make sure guests are well taken care of, all food and drink meets or exceeds the Cafe ‘s standards hire, train, and supervise staff during daily operations of the Cafe while consistently promoting the Cafe ‘s overall culture and mission statement. Ordered missing supplies alongside consistently performing daily inventory checks to ensure minimal food waste, equipment malfunctions or possible over looked safety issues, and food once prepared or delivered is keep inventory fresh, properly rotated, and well stocked. Promote consist management of portion sizes, food preparation practices, and general food and drink presentation. Proven verbal and written communication skills that make it easy to connect and build relationships with staff members and Cafe guests.
- Skills Obtained
- Open and close the restaurant
- Hire, train and mentor new staff members
- Schedule shifts and assign table sections to waitstaff
- Resolve customer questions and complaints professionally
- Conduct payroll activities accurately and on time
- Ensure the restaurant follows health and safety regulations
- Place orders for ingredients, utensils and equipment as stock is depleted or damaged
- Source better deals on resources and equipment as needed
- Record all income and expenses, make sure cash registers are balanced at the end of every shift
- Investigated and resolved customer complaints, and made sure the guest left satisfied with the resolution
- Food and Beverage Knowledge
- Opening and Closing Procedures
- Scheduling
- Food Preparation
- Inventory Control
- Onboarding
- Staff Management
- Employee Training
- Employee Retention
- Cash Handling
Front Desk Associate
Vesta Property Services Private Homeowners CDD Facility
05.2015 - 07.2018
- Responsible for welcoming guests and customers to the facility, while also being responsible for general administrative tasks such as passing on messages or correspondence, operating the phone, and assisting executives.
- Job responsibilities included maintaining the security and telecommunications systems, providing information to customers by answering or redirecting their inquiries, and offering administrative support within the company, among others.
- Skills Obtained
- Hard skills: MS Office, filing, scheduling, data entry, typing 105 WPM
- Soft skills: Excellent at multitasking, strong interpersonal and time management skills, customer service
- Customer service
- Multitasking and prioritizing
- Dependability
- Familiarity with Microsoft Office
- Problem-solving
- Ability to work under pressure
- Attention to detail
- Greet And Welcome Guests
- Greeted And Directed Visitors
- Answered Phone Calls And Emails
- Enter Customer Data And Send Correspondence
Service & Delivery in Prospects
Elead One
08.2015 - 02.2016
- Managed inbound calls, addressing customer inquiries, resolving issues, and providing product information.
- Achieved a 90% customer satisfaction rating through effective communication and problem-solving.
- Collaborated with cross-functional teams to streamline processes and enhance service quality.
- Duties:
- Conducted outbound sales calls, promoting products and services to potential clients.
- Consistently met or exceeded monthly sales targets.
- Demonstrated strong negotiation skills and persuasive communication.
- Skills
- Customer Service: Proficient in handling customer inquiries, complaints, and escalations.
- Communication: Clear and concise verbal and written communication.
- Problem-Solving: Ability to resolve issues efficiently and maintain customer satisfaction.
- Multilingual: Fluent in English and Spanish.
- Skills Obtained
- Customer Service
- Call Center Operations
- Communication using Empathy & Interpersonal skills
- Persuasion skills
- Problem-solving skills
- Product knowledge
- Time management
- Upselling/Cross-selling
- Service-based selling
- Computer skills
- Client Relations
- Data Entry
- Manage inbound sales inquiries related to products and promotions and quickly establish rapport with customers over the phone
- Regularly exceed targets related to call volume, sales conversion, and customer satisfaction by building relationships with clients
- Utilize in-depth product knowledge to answer customer queries regarding products, shipping, ingredients, potential allergens, and order placement
Education
Bachelors in (B.B.A) - Business Management
VALDOSTA STATE UNIVERSITY
Valdosta, GA05.2018
Associate of Applied Business - Business Administration
Lanier Technical College
Oakwood, GA 05.2001 -
Skills
Data entry
Telephone skills
File management
Office management
Scheduling
Administrative support
Customer/Client relations
Time management
Bookkeeping
Technical support
Clerical support
Organization skills
Verbal and written communication
Greeting and seating clients
Office administration
Project coordination
Mail handling
Appointment scheduling
Documentation and reporting
Business administration
Multi-line telephone skills
Customer service
Excellent communication
Multitasking Abilities
Computer proficiency
Billing and invoicing
Certification
Cosmetology License
Awards
Leasing Consultant of the Quarter, January 2021, LEAD Program Top 5% in Company - Representing Jacksonville Florida
Section name
- Willing to relocate: Anywhere
- Authorized to work in the US for any employer
Accomplishments
- Achieved a 25% increase in repeat clientele by completing personalized hair, skin, and nail services with accuracy and efficiency.
- Achieved consistent 5-star client reviews by completing customized color treatments, cuts, and styling with precision and attention to detail.
Cosmetology License
Achieved state board certification by completing rigorous training and examinations in cosmetology with accuracy and efficiency.
Timeline
Receptionist
Woolsey & Morcom
06.2025 - Current
Food & Beverage Operational Assistant
Chipotle
01.2024 - 06.2025
Pool Technician
Southern Pools & Home Services LLC
08.2023 - 05.2025
Assistant Property Manager/Leasing Consultant
Mid-America Apartments
02.2020 - 06.2023
Sales Associate
Dillard's
08.2018 - 04.2019
Cafe Assistant Manager
Vesta Property Services Private Homeowners CDD Facility
03.2018 - 07.2018
Service & Delivery in Prospects
Elead One
08.2015 - 02.2016
Front Desk Associate
Vesta Property Services Private Homeowners CDD Facility
05.2015 - 07.2018
Associate of Applied Business - Business Administration
Lanier Technical College
05.2001 -
Bachelors in (B.B.A) - Business Management
VALDOSTA STATE UNIVERSITY
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