Melanie Cancél
Tampa,FL
Summary
Proactive operations management professional with a strong background in financial analysis, budgeting, forecasting, and customer care. Skilled in developing and implementing comprehensive financial plans and delivering strategic financial advice. Adept at leading teams and solving complex problems to streamline operations, reduce costs, and enhance organizational efficiency. Highly regarded for reliability and a results-focused approach that consistently drives success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Residence Inn by Marriott
05.2023 - Current
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Implemented cost-saving measures that resulted in a 40% reduction in operational expenses
- Developed and implemented strategic plans to drive business growth and increase profitability
- Led a team of 30 employees, providing guidance, training, and support to ensure high levels of productivity and performance
- Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
- Managed inventory levels to optimize stock availability while minimizing carrying costs
- Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques
- Collaborated with the finance department on budgeting processes to achieve financial objectives
- Negotiated contracts with suppliers/vendors resulting in cost savings
- Streamlined workflow processes resulting in improved productivity
- Collaborated with cross-functional teams to resolve complex billing issues and discrepancies
- Created monthly financial reports analyzing key metrics such as revenue, collections, and denials for management review
Assistant General Manager/General Manager in Training
Hyatt Place Tampa Wesley Chapel
04.2021 - 04.2023
- Collaborated with general manager to develop and implement strategic plans to improve business performance and achieve organizational goals
- Analyzed financial data and prepared reports for senior management on budgeting, forecasting, sales trends, and profitability
- Managed inventory levels to optimize stock availability while minimizing excess inventory costs
- Ensured compliance with company policies, procedures, and regulatory requirements across all departments
- Monitored customer feedback through surveys or other channels to identify areas for improvement and implemented appropriate action plans
- Coordinated with finance department on budget planning, expense tracking, and financial reporting
- Maintained accurate records of inventory levels, sales transactions, and other relevant data using appropriate software systems
Aveda Ambassador & Salon General Manager
HQ Salon and Spa
11.2018 - 04.2021
- Lead, manage, develop and inspire the Retail team to consistently perform the Aveda Guest Service brand philosophy and ensure guests have an excellent experience from beginning to end, while meeting overall institute retail benchmarks
- Manage team to ensure 'on-time' service flow through effective utilization of the Salon Biz Appointment Book
- Plan and initiate monthly business driving events to draw in new and existing guests as well as new stylist recruits
- Develop and manage team schedule that effectively covers the needs of the business while remaining within allocated payroll budget
- Serve as an Aveda expert and coach on site, regarding Aveda mission, product knowledge and creating an excellent Aveda service experience
- Maintain product inventory levels within required budget through effective stock management and accurate monthly inventory counts
- Participate in the selection of new team members, plan and implement their orientation program, and provide continued development to ensure their retention for both retail and stylists
- Manage expenses within fiscal guidelines
Office Manager/Bookkeeper
Ybor Hospitality Group
01.2017 - 11.2018
- Dedicated office management professional with experience handling wide range of administrative, technical and executive-support tasks
- Advanced computer skills in MS Office Suite and other applications/systems
- Prepared daily, weekly, and monthly reports, and updated calendar of appointments
- Performed basic accounting functions including cash reconciliation and money transfers
- Maintained accurate financial records and performed bookkeeping duties for multiple clients
- Managed accounts payable and receivable, ensuring timely payment of invoices and collection of outstanding debts
- Reconciled bank statements, credit card statements, and other financial documents to ensure accuracy
- Prepared monthly financial reports summarizing income, expenses, and cash flow for management review
- Assisted in preparation of annual budgets by analyzing historical data and forecasting future expenses
- Collaborated with tax professionals to gather necessary documentation for preparation of tax returns
- Identified discrepancies or errors in financial records and resolved them promptly
- Performed regular audits on financial transactions to maintain compliance with accounting standards
- Utilized accounting software (e.g., QuickBooks) to input and track financial data accurately
- Managed payroll processing including calculating wages, deductions, taxes, and issuing paychecks or direct deposits on time
Education
Some College (No Degree) - Business Management
Hillsborough Community College
Tampa, FLCertified Wedding/ Event Planner -
The Bridal Society
Orlando, FL12-2017
High School -
Walter L. Sickles High School
Tampa, FL01.2006
Skills
- Quickbooks
- Bookkeeping
- Google Suite
- Event Marketing
- Expense Management
- Office Management
- Event Planning
- Revenue Management
- Marketing
- Recruiting
- Human Resources
- Guest Services
- Labor Cost Analysis
- Microsoft Office
Certification
- Certified Wedding/Event Planner, Present
- Google Analytics Individual Qualification – Google.
- Microsoft Office Specialist (MOS) - Microsoft.
- OSHA Certified
- CPR/AED Certification
- ServSafe Food Handler's Certification
Timeline
General Manager
Residence Inn by Marriott
05.2023 - Current
Assistant General Manager/General Manager in Training
Hyatt Place Tampa Wesley Chapel
04.2021 - 04.2023
Aveda Ambassador & Salon General Manager
HQ Salon and Spa
11.2018 - 04.2021
Office Manager/Bookkeeper
Ybor Hospitality Group
01.2017 - 11.2018
High School -
Walter L. Sickles High School
Some College (No Degree) - Business Management
Hillsborough Community College
Certified Wedding/ Event Planner -
The Bridal Society
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