Summary
Overview
Work History
Education
Skills
Timeline
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Melanie Cann

Knoxville,TN

Summary

Highly motivated hotel general manager with more than 11 years of experience working in the hospitality industry. Successful background with mid-range hotels providing unforgettable service to visitors and clients.

Overview

18
18
years of professional experience

Work History

Hotel General Manager

Element 29 Hotel At Copper
10.2020 - 02.2023
    • Worked closely with contractor and subcontractors to implement and complete all required tasks for completion of the hotel for opening. Including IT, phone and computer installation.
    • Worked closely with the designer in coordinating the deliver and installation of all FF&E's.
    • Assisted in choosing and ordering of all hard and soft goods.
    • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
    • Oversaw day-to-day operations of 127 room hotel with bar and ski shop and staff of 25 employees.
    • Oversaw daily cash reconciliations, maintaining accurate financial records for all departments.
    • Kept accounts in balance and ran daily reports to verify totals.
    • Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments, scheduling staff and overseeing budgets.
    • Hired and trained new employees, demonstrating best methods for serving clients and guests.
    • Streamlined front office procedures to enhance efficiency and improve check-in/check-out experiences for guests.
    • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
    • Fostered a positive work environment by promoting teamwork, open communication, and continuous employee development opportunities.
    • Conducted regular performance evaluations for staff members to encourage professional growth and identify areas for improvement.
    • Evaluated and promptly resolved lodging facility operational issues.
    • Established strong relationships with vendors, negotiating favorable contracts for goods and services vital to hotel operations.
    • Implemented preventive maintenance programs, assuring optimal condition and functionality of hotel facilities and equipment.
    • Oversaw renovations and refurbishments, ensuring minimal disruption to guests while enhancing overall property aesthetics and functionality.
    • Maximized revenue generation through strategic room pricing, and inventory management.
    • Collaborated with sales teams on targeted campaigns to increase bookings from corporate clients or group travelers during low-occupancy periods.

Hotel General Manager

Black Gold Suites
03.2013 - 08.2020
  • During my 7 years as General Manager I oversaw and prepared for the opening of 2 additional hotels.
  • Worked closely with contractor and subcontractors to implement and complete all required tasks for completion of the hotel for opening. Including IT, phone and computer installation.
  • Worked closely with the designer in coordinating the delivery and installation of all FF&E's.
  • Assisted in choosing and ordering of all hard and soft goods.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed daily operations for smooth functioning of 3 hotels with the assistance of the AGM, ensuring high-quality standards in all departments, scheduling staff and overseeing budgets.
  • Streamlined front office procedures to enhance efficiency and improve check-in/check-out experiences for guests.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
  • Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
  • Implemented preventive maintenance programs, assuring optimal condition and functionality of hotel facilities and equipment.
  • Fostered a positive work environment by promoting teamwork, open communication, and continuous employee development opportunities.
  • Established strong relationships with vendors, negotiating favorable contracts for goods and services vital to hotel operations.
  • Conducted regular performance evaluations for staff members to encourage professional growth and identify areas for improvement.
  • Oversaw renovations and refurbishments, ensuring minimal disruption to guests while enhancing overall property aesthetics and functionality.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.

Front Desk Manager

Black Gold Suites
09.2012 - 03.2013
  • Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
  • Streamlined check-in and check-out processes for a smoother guest experience.
  • Managed team of 15+ schedules, ensuring adequate staffing levels for optimal front desk operations.
  • Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
  • Ensured data accuracy through regular audits of guest profiles.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.

Surgery Scheduling Coordinator

Proliance Surgeons
01.2005 - 08.2012
  • Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
  • Streamlined surgery scheduling processes for improved team productivity and patient satisfaction.
  • Reduced patient wait times with effective communication between surgeons, staff, and patients.
  • Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
  • Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
  • Provided compassionate support for patients and families throughout the surgery scheduling process.
  • Assisted in maintaining an up-to-date surgical calendar, enabling efficient use of operating room resources.
  • Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.
  • Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
  • Trained new team members on best practices for surgery coordination, fostering a supportive work environment.
  • Effectively collaborated with multiple stakeholders including physicians and nursing staff leading to improved care coordination during preoperative phase.
  • Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Educated patients about surgeries and provided treatment plan documentation.

Education

Some College (No Degree) - Business Management

Southwest Community College
Memphis, TN

Skills

  • Operations Management
  • Inventory Control
  • Adaptability and Flexibility
  • Problem Solving
  • Attention to Detail
  • Organizational Skills
  • Time Management
  • Talented Leader
  • Outstanding Communication Skills
  • Computer Skills
  • MS Office

Timeline

Hotel General Manager

Element 29 Hotel At Copper
10.2020 - 02.2023

Hotel General Manager

Black Gold Suites
03.2013 - 08.2020

Front Desk Manager

Black Gold Suites
09.2012 - 03.2013

Surgery Scheduling Coordinator

Proliance Surgeons
01.2005 - 08.2012

Some College (No Degree) - Business Management

Southwest Community College

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Melanie Cann