Hardworking and compassionate job seeker with strong organizational skills eager to achieve team goals and help change the world.
Overview
7
7
years of professional experience
Work History
Foster Program Team-member
Dallas Animal Services
Dallas, TX
12.2022 - Current
Developed and recommended policies and procedures for the foster program.
Developed marketing materials to promote animals at risk of EU, increasing awareness and participation rates among the community.
Conducted adoption events to place shelter and foster animals into permanent homes.
Collaborated with staff members to implement behavioral modification plans for dogs with specific needs, resulting in improved behavior and increased chances of successful adoptions.
Assisted veterinarians during medical examinations and routine procedures, contributing to the overall health and well-being of shelter animals.
Enhanced community awareness of shelter programs and events through active participation in outreach activities.
Monitored health of animals, reporting any issues to shelter staff for resolution.
Promoted positive relationships between shelter animals and visitors by supervising interactions in designated areas to foster potential adoptions.
Participated in educational programs to raise awareness of animal welfare issues.
Provided humane care of domestic and wild animals.
Documented animals' weight, size and condition in computer system for review by senior staff.
Coordinated volunteer efforts within the shelter environment, maximizing available resources for daily operations and special events.
Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Assisted with development of animal behavior modification plans.
Helped coordinate with out of state adopters, transport their pet to them.
Multi-tasked by answering the phone, emails, texts, emergencies, and walk-ins.
Oversaw the successful rehoming of numerous animals by coordinating with rescue organizations and adoptive families.
Learned and followed safety protocols for transporting animals to and from facilities to avoid injuries and keep animals safe.
Collaborated with law enforcement agencies to investigate cases of animal abuse or neglect and facilitated necessary legal actions.
Reduced overcrowding issues by implementing population management strategies such as targeted adoption promotions.
Maintained detailed records of all shelter activities, including animal intakes, adoptions, medical treatments, and facility maintenance tasks.
Facilitated smooth transitions for newly adopted pets by providing support resources such as behavioral training and follow-up checkins.
Tree Nursery Attendant
Texas Trees Foundation
Dallas, TX
06.2022 - 12.2022
Set up and managed plant irrigation systems to maintain optimal flows to different types of plants.
Performed repairs and preventive maintenance on equipment and property.
Initiated tree planting and timber stand improvement practices.
Evaluated sites and devised strategic plans for rebalancing ecologies with native and non-invasive species.
Loaded and unloaded trucks and trailers.
Ensured accurate tree placement by closely following project specifications and guidelines for each site.
Supported successful reforestation projects through participation in pre-planting activities such as seed collection, storage, and preparation.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Coordinated program logistics to keep all relevant materials and equipment available and in good condition.
Liaised between vendors and maintained effective lines of communication.
Helped coordinate "Cool Schools Project" to help implement more trees in low-income neighborhoods.
Kennel Technician
Barking Hound Village
01.2021 - 05.2022
Mixed and administered special food formulas to individual animals based on unique dietary needs
Kept animals clean and free of contaminants to promote optimal health
Collected animal waste produced on walks and discarded in trash or approved receptacles
Minimized animal injury risk by monitoring behaviors and eliminating safety hazards
Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact
Trained new employers and helped prepare them by teaching them about animal body language and the daily routine
Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats
Kept cages, kennels, play yards and grooming areas neat and clean
Monitored animals for behavioral problems and signs of health issues.
Customer Service Representative
Chewy.com
02.2019 - 02.2021
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Answered customer telephone calls promptly to avoid on-hold wait times
Answered constant flow of customer calls with minimal wait times
Offered advice and assistance to customers, paying attention to special needs or wants
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
Consulted with outside parties to resolve discrepancies and create expert solutions
Responded proactively and positively to rapid change
Met customer call guidelines for service levels, handle time and productivity
Educated customers about billing, payment processing and support policies and procedures.
Cashier
Pet Supplies Plus
12.2018 - 03.2019
Operated cash register for cash, deck and credit card transactions with excellent accuracy levels
Worked flexible schedule and extra shifts to meet business needs
Helped customers complete purchases, locate items and join reward programs
Restocked and organized merchandise in front lanes
Answered questions about store policies and addressed customer concerns
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
Maintained secure cash drawers, promptly resolving discrepancies in daily totals
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
Reviewed weekly sales ads and monitored price changes
Maintained current knowledge of store promotions and highlighted sales to customers.
Stocker
Target
06.2018 - 11.2018
Placed products in correct storage locations to keep stock areas organized and inventory counts accurate
Performed inventory control, such as counting and stocking merchandise
Greeted customers and directed to requested products
Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays
Helped customers locate desired items and transfer oversized items to vehicles
Checked packages and merchandise for damage and notified vendors
Blocked and faced products on displays and shelves in accordance with company policy
Changed sales floor signs to show current pricing and support product promotions.
Registry Consultant
Babies 'R' Us/ toys r us
05.2017 - 08.2018
Answered customer questions about products and services, helped locate merchandise and promoted key items
Listened to customer needs and desires to identify and recommend optimal products
Informed customers of current store promotions to encourage additional sales purchases
Helped expecting mothers prepare a checklist for their baby
Explained the difference between certain brands over the other.
Summer Camp Teacher
Garland Independent School District
06.2017 - 09.2017
Worked with children of varying age, interest, skill and developmental levels
Led groups of children safely through variety of camp activities
Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression
Implemented recreational activities to promote campers' physical health and encourage teamwork skills development
Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health
Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks
Maintained facility, equipment and vehicles to promote safe and secure environment for campers and staff.
Education
High school diploma -
Sachse High School
Sachse, TX
05.2017
Skills
Fluent in Spanish and English
Organizational skills
Detailed cleaner
Diffusing intense situations
Project Planning
Program Evaluation
Project restructuring
Customer Service
Animal Handling
Proficient in phone and computer skills
Multitasking
Pet Grooming
Great communication skills
Childcare
Animal Behavior Education
Fundraising strategies
Volunteer Management
Animal Welfare Knowledge
Groups
Animal Shelter Volunteer, 05/01/16, 12/01/16, Conducted adoption events to place shelter and foster animals into permanent homes., Assessed animal behavior to create online and paper profiles for potential adopters., Assisted public in claiming lost animals or selecting animals for adoptions., Observed and monitored over animals for signs of illness or injury to report symptoms and overall animal health to supervisor.
Student Teacher Intern, 08/01/16, 08/01/17, Collaborated with teaching staff to implement coordinated educational strategies and student support networks., Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes., Stood in for teachers to supervise classes, deliver lessons and administer tests., Worked with classroom teacher to learn about current standards and best practices., Designed lessons on for students using various teaching methods and modern classroom technologies., Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
Timeline
Foster Program Team-member
Dallas Animal Services
12.2022 - Current
Tree Nursery Attendant
Texas Trees Foundation
06.2022 - 12.2022
Kennel Technician
Barking Hound Village
01.2021 - 05.2022
Customer Service Representative
Chewy.com
02.2019 - 02.2021
Cashier
Pet Supplies Plus
12.2018 - 03.2019
Stocker
Target
06.2018 - 11.2018
Summer Camp Teacher
Garland Independent School District
06.2017 - 09.2017
Registry Consultant
Babies 'R' Us/ toys r us
05.2017 - 08.2018
High school diploma -
Sachse High School
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