Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Hi, I’m

Melanie Cardenas

Houston,TX
Melanie Cardenas

Summary

Goal-oriented Data Analyst successfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success. Mastered SQL, Java, Python, HTML/CSS, and PowerBI.

Overview

7
years of professional experience
3

Certifications

Work History

Revature
HOUSTON, TX

Software Analyst
09.2023 - 11.2023

Job overview

  • Developed detailed project plans including milestones, tasks, resources and timelines.
  • Expanded software capabilities and made recommendations for amendments through simplified architectural solutions.
  • Explored new technologies and tools for productivity, security and quality assurance purposes.
  • Coordinated with multiple stakeholders to ensure successful delivery of projects.
  • Analyzed complex problems and provided innovative solutions based on business needs.

Maximus
HOUSTON, TX

Bilingual Service Agent Team Lead
09.2023 - 11.2023

Job overview

  • Translated and communicated healthcare and tax policies in English, and Spanish for consumers and trainees
  • Maintained composure, resilience and flexibility during stressful periods and tight deadlines.
  • Responded accurately to high volumes of telephone inquiries and conducted comprehensive cost-benefit analyses
  • Maintained documentation and updated database for callers, addressing system errors and recording inquiries and tickets using Genesys Cloud.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

SkillStorm
Houston, TX

Software Developer
06.2023 - 09.2023

Job overview

  • Designed user-friendly software interfaces to simplify overall management.
  • Integrated object-oriented design and development techniques into projects to support usability goals.
  • Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.
  • Participated in code review meetings, providing input on bugs, inefficiencies and potential solutions to emergent issues.
  • Maintained source control repositories such as Git, SVN, TFS for versioning purposes.

Audrey Lawson Middle School
HOUSTON, TX

Math Teacher
08.2021 - 06.2023

Job overview

  • Prepared, administered, and supervised technological projects using Google docs, Excel, Word, and Video projects
  • Maintained computer math lab equipment and regularly perform quality and functionality assessments; requisition new hardware and software as needed
  • Accomplished a 27% increase in Math STAAR scores
  • Created learning resources for Teachers and students including Power Point tutorials websites and interactive learning modules
  • Daily input of data in the schools PowerSchool SIS
  • Printed and configured students' data for weekly reports in interventions and personalized learning.

James S. Deady Middle School
HOUSTON, TX

Academic Math Teacher
03.2019 - 08.2021

Job overview

  • Provided academic assistance to the assigned student, either in a group or individual setting
  • Facilitated lectures and moderated class discussions in linear algebra, differential equations and discrete mathematics.
  • Assisted students in achieving a better understanding of functions, algebra and number quantity with improving academic capabilities
  • Helps foster positive attitudes toward learning, studying, and achieving students' success.
  • Established and enforced clear class objectives and requirements to promote consistent education for students.

University of Houston
HOUSTON, TX

Building Supervisor
01.2017 - 02.2018

Job overview

  • Performed regular inspections to look for any problems or imperfections within the building or on the grounds, which requires the ability to be always detail oriented
  • Attend weekly meetings with Supervisors to discuss policies, fitness attendants, and the foremost of customer service
  • Worked closely with management teams from other departments to coordinate efforts related to major renovations or expansions.
  • Directed maintenance and operations of facility systems to minimize service interruptions.
  • Maintained records of building maintenance requests, repairs, inspections and other related activities.

Education

UNIVERSITY OF HOUSTON

BS in Human Development and Family Studies
12.2020

Skills

  • Effective leadership, teaching and teamwork
  • Report Writing
  • Data Validation
  • Database Maintenance
  • Process Mapping
  • Simulation Modeling
  • Technical Writing
  • Data Modeling
  • Technical Analysis
  • Process Improvement

Certification

  • Google Cybersecurity
  • MIcrosoft PowerBI
  • Manipulating Data with SQL

Languages

Spanish
Native/ Bilingual
Korean
Professional

Accomplishments

  • Teacher of the year 2021 nominee
  • Amazing Teacher 2021
  • Best Team Player for 7th grade math 2023

Timeline

Software Analyst

Revature
09.2023 - 11.2023

Bilingual Service Agent Team Lead

Maximus
09.2023 - 11.2023

Software Developer

SkillStorm
06.2023 - 09.2023

Math Teacher

Audrey Lawson Middle School
08.2021 - 06.2023

Academic Math Teacher

James S. Deady Middle School
03.2019 - 08.2021

Building Supervisor

University of Houston
01.2017 - 02.2018

UNIVERSITY OF HOUSTON

BS in Human Development and Family Studies

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