Melanie Carrasco
Fort Worth,United States
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Optemetric Technician
Myeyedoctor
10.2023 - Current
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Assisted optometrists in providing accurate diagnoses through precise measurements using specialized equipment.
- Enhanced patient satisfaction by managing appointment scheduling and ensuring efficient office flow.
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
- Supported optometrists during emergency cases, aiding in prompt treatment and resolution of urgent issues.
Barista
Starbucks
12.2020 - 05.2023
- Worked in a team provide great customer service and overall experience
- Collaborate with colleagues to experiment with new coffee flavors and create unique beverage recipes to attract more customers.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
Front Desk
Cyclebar LLC
10.2021 - 02.2023
- Booked clients and assisted with client relations
- Assisted with social media
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Issued memberships and dealt with sales
- Used a booking system for appointments and memberships
- Provide excellent customer service by addressing client inquiries and concerns in a professional and timely manner
- Ensure a positive and welcoming experience for all clients by providing exceptional customer service at the front desk
- Assist with organizing and coordinating community events to promote studio and attract new clients.
Financial Associate
Fiesta Mart LLC.
10.2017 - 10.2020
- Greeting customers, collecting payments, using scanning devices, and counting the money in cash drawers
- Training new hires
- Answering customer inquiries
- Ensuring accuracy in cash transactions and maintaining a balanced cash drawer at the end of each shift
- Providing exceptional customer service by addressing customer concerns and resolving complaints in a timely and professional manner
- Streamlined financial reporting processes for improved efficiency and accuracy in data analysis.
Education
Bachelor of Science - Marketing, Psychology, and Journalism
University of North Texas
Denton, TX12.2024
Skills
- Presentations
- Research
- Tech-Savvy
- Analytical mindset
- Team Collaboration
- Quick Learner
- Spanish Fluency
- Computer Skills
- Attention to Detail
- Client Relationships
- Interpersonal and Social Skills
Certification
Content Marketing Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Optemetric Technician
Myeyedoctor
10.2023 - Current
Front Desk
Cyclebar LLC
10.2021 - 02.2023
Barista
Starbucks
12.2020 - 05.2023
Financial Associate
Fiesta Mart LLC.
10.2017 - 10.2020
Bachelor of Science - Marketing, Psychology, and Journalism
University of North Texas
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