Melanie Carreira
Kearny,NJ
Summary
Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Expertise in finance-related initiatives. Successful in coordinating and executing meetings, travel, and special events. Motivated professional offering Bachelor's in Business Administration and Management. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Lusa Construction, Inc
North Arlington, NJ
07.2022 - Current
- Responded to customer issues to provide immediate resolution and improve retention.
- Handled incoming calls and directed callers to appropriate department or employee.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Processed invoices for payment using accounting software applications.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Scheduled appointments, meetings and events for management staff.
- Responded effectively to sensitive inquiries or complaints.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Answered questions from customers regarding products and services offered by the company.
- Scheduled appointments between clients and customers and internal staff members.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Prepared and prioritized calendars and correspondence.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Prioritized and organized tasks to efficiently accomplish service goals.
Retail Sales Associate
The TJX Companies
Lyndhurst, NJ
05.2021 - 07.2023
- Recommended, selected and located merchandise based on customer desires.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Promoted special offers and discounts to encourage additional purchases.
- Handled customer complaints in a professional manner.
- Operated point-of-sale systems accurately to process payments from customers.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Helped customers by answering questions and locating merchandise.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Assisted customers with finding the right product for their needs.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
Backroom Coordinator
The TJX Companies
Lyndhurst, NJ
08.2021 - 07.2022
- Unloaded shipments from vendors into the store's backroom.
- Inspected equipment for wear, specifications adherence and issues.
- Presented and explained work orders to team.
- Assisted in the organization and stocking of merchandise in designated areas.
- Informed upper management or department heads of items loaded or problems encountered.
- Monitored workers and reviewed completed work for proper performance.
- Executed daily tasks such as replenishing shelves, organizing stock rooms, and maintaining a clean work environment.
- Completed or assisted with difficult or skilled tasks.
- Processed freight deliveries and tracked receipt of merchandise for accuracy and completion.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Tracked claims by processing damaged goods.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
- Helped customers load bulky and heavy items into vehicles after purchase.
- Collaborated with other team members to complete projects in a timely manner.
- Organized backroom storage area to ensure efficient use of space.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
Library Assistant
Berkeley College Newark Campus
Newark, NJ
12.2018 - 04.2021
- Maintained accurate library records for inventory of periodicals and books.
- Answered routine inquiries and referred patrons to librarians.
- Designed fliers and posted throughout library to inform visitors and patrons of upcoming events, meetings and special programs.
- Organized shelves, book displays, and other library areas according to established guidelines.
- Greeted patrons upon entrance to library and offered assistance with needs or issues.
- Scanned documents into the library's digital repository system.
- Oversaw check-in and check-out process of library books and materials at circulation desk.
- Inspected returned books for condition and due-date status and computed fines.
- Managed reserve materials by placing items on reserve for library patrons, checking items in and out of library and removing out-of-date items.
- Assisted in the cataloging of new books and materials.
- Collaborated with staff members from other departments within the organization on projects related to increasing patron engagement.
- Opened and closed library during specified hours and secured library equipment.
- Oversaw photocopiers, scanners and computers and instructed patrons in proper use.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
Sales Advisor
H&M Hennes & Mauritz
Elizabeth, NJ
12.2018 - 03.2019
- Provided excellent service and attention to customers when face-to-face.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
BBA - Business Administration And Management
Berkeley College
Newark04-2021
Associate of Applied Science - Business Administration And Management
Berkeley College
Newark, NJ07-2019
Skills
- Clerical Support
- Filing
- Reception Oversight
- Minute Taking
- Mail Handling
- Invoice Processing
- Presentation Design
- Appointment Scheduling
- Meeting Planning
- Expense Reporting
- Time Management
- Microsoft
- QuickBooks Expert
- Multitasking and Prioritization
- English and Portuguese Fluency
Accomplishments
- Certificate of Appreciation 2019
- Winter 2020 Semester Dean's List
- Spring 2020 Semester Dean's List
- Fall 2020 Semester President's List
- Winter 2021 Semester Dean's List
Certification
- Notary Public (Expire November 2027)
Languages
English
Full Professional
Portuguese
Native/ Bilingual
Spanish
Professional
Timeline
Administrative Assistant
Lusa Construction, Inc
07.2022 - Current
Backroom Coordinator
The TJX Companies
08.2021 - 07.2022
Retail Sales Associate
The TJX Companies
05.2021 - 07.2023
Library Assistant
Berkeley College Newark Campus
12.2018 - 04.2021
Sales Advisor
H&M Hennes & Mauritz
12.2018 - 03.2019
BBA - Business Administration And Management
Berkeley College
Associate of Applied Science - Business Administration And Management
Berkeley College
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