Melanie Castaneda
Las Vegas,NV
Summary
Experienced business owner with 1+ of delivering high-quality customer service, managing client relationships, and resolving customer concerns. Eager to transition into a customer service representative role so I can use my excellent problem-solving and communication skills.
Overview
1
1
year of professional experience
Work History
Owner/operator
Magic Hands Commercial Cleaning LLC
2023.08 - Current
- Currently managing and providing services to 7 clients, ensuring high levels of satisfaction through clear communication, prompt resolution of issues, and personalized service.
- Retained 100% of clients over 12 months by offering specialized services and maintaining regular communication, resulting in positive feedback
- Successfully resolved 95% of customer complaints upon first contact by offering prompt follow-up and customized solutions, leading to a significant drop in escalations and recurring issues.
- Managed all aspects of business operations including client acquisition, service delivery, scheduling, and financial management
Education
Honors Diploma -
Las Vegas High School
06.2021
Skills
- Building Customer Relationships
- Time management and prioritization
- Problem-Solving Skills
- Eagerness To Learn
- Compassion
- Professional email and written communication
- Career Growth
- Computer Navigation
Timeline
Owner/operator
Magic Hands Commercial Cleaning LLC
2023.08 - Current
Honors Diploma -
Las Vegas High School
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