Melanie Castillo
Cape Coral,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am willing and wanting to learn any knowledge regarding any task that I am giving to successfully. I will complete what is given to me in a timely and orderly fashion. I firmly stand on without opportunity there is no advancement in any field of work,
Overview
5
5
years of professional experience
Work History
Processor/ Policy Department
Townsend Title Insurnace Agencey
05.2022 - Current
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Maintained confidentiality of patient finances and records.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Submitting E-Recording documents to each county as designated.
- Order entry
- Title request and updates for each property accordingly.
- Typed title insurance polices for all offices.
- Modified, updated and processed existing policies.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
Office Assistant
Slider Man
08.2021 - 04.2022
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Data Entry
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Crew Trainer
McDonalds, CM Foods Inc.
07.2018 - 07.2021
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
- Mentored junior employees to improve performance, food safety, and customer service.
Education
CNA Certification -
Cape Coral Technical College
Cape Coral, FL12.2019
High School Diploma -
Island Coast High School
Cape Coral, FL05.2019
Skills
- Insurance Industry Experience
- Data Entry Software
- Customer Service
- Outstanding Clerical Abilities
- Secure Data Practices
- Greeting Visitors
- Document Organization
- Office Equipment
- Email Communication
- Compiling Data
- Efficient Data Entry
- Error Correction
- Office Administration
Volunteered at Golisano Childrens Hospital in the Pediatric ICU
60 Hours accumulated of time spent volunteering
Additional Information
CPR Certified
Timeline
Processor/ Policy Department
Townsend Title Insurnace Agencey
05.2022 - Current
Office Assistant
Slider Man
08.2021 - 04.2022
Crew Trainer
McDonalds, CM Foods Inc.
07.2018 - 07.2021
CNA Certification -
Cape Coral Technical College
High School Diploma -
Island Coast High School