Melanie Castillo
Tampa,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Reliable with well-rounded skills to aid employees and department staff. Talented at applying wide knowledge of policies and procedures for compliance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Mentor Leadership
Charter Spectrum
Riverview, FL
08.2024 - Current
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Assisted mentees in developing self-confidence and positive self-image.
Sales Agent
Charter Spectrum
Riverview, FL
11.2023 - 08.2024
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Explained features and advantages of products or services to promote sales.
- Achieved top performer status within the company due to consistent high sales numbers.
Warehouse Associate
Walmart
4900 North Ridge Trail, Davenport, FL 33897
09.2020 - 11.2023
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Performed inventory control, such as counting and stocking merchandise.
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Trained, supervised and evaluated workers.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Education
Some College (No Degree) - General Studies
Valencia College
Orlando, FLBusiness Management -
Bellevue University
Bellevue, NE04.2023
High School Diploma -
Colegio Los Corales 2006
Venezuela2014
Skills
- Training Initiative
- Operations Support
- Motivated Team Player
- Staff Training
- System Updates
- Multi-tasking strength
- Goal-Oriented
- Sales expertise
- Empathy Development
- Skill Development
Certification
- Trainer, Walmart - 2021
Languages
Spanish
Native or Bilingual
Timeline
Mentor Leadership
Charter Spectrum
08.2024 - Current
Sales Agent
Charter Spectrum
11.2023 - 08.2024
Warehouse Associate
Walmart
09.2020 - 11.2023
Some College (No Degree) - General Studies
Valencia College
Business Management -
Bellevue University
High School Diploma -
Colegio Los Corales 2006