Melanie Chandra
Ozone Park
Summary
Utilize my excellent skills in a company organization with opportunities for personal growth.
Professional with strong background in healthcare management, adept at optimizing practice operations and improving patient care. Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs. Skilled in strategic planning, staff development, and process improvement, with reliable and results-driven approach. Recognized for effective communication, leadership, and problem-solving abilities.
Overview
18
18
years of professional experience
Work History
Practice Manager Division of Endocrinology
Columbia University Medical Center
06.2008 - 07.2025
- Practice Management
- Responsible for overseeing multiple practice locations for the Division of Endocrinology.
- Support physicians and with administrators with employee direct reports.
- Supervise day-to-day practice operations with responsibility for patient care activities and operational workflow.
- Maintain patient workflows, exam room scheduling, and office and medical supplies to ensure that the practice is managed in an organized and efficient manner.
- Staff Management
- Hire and train all administrative staff.
- Manage and coordinate staff schedules, vacations, routine and emergency leaves, monitor time sheets.
- Conduct performance appraisals for administrative staff.
- Policies and Procedures in Support of Quality Care
- Enforce compliance with the practice policies and federal regulations, including HIPAA.
- Communicate and distribute policy and procedural updates to all faculty and staff.
- Host routine staff meetings to review current policies/procedures and identify areas that need attention; change or improve to ensure that patients receive excellent quality centered care.
- Patient/Client Satisfaction
- Resolve patient complaints and working with Patient Safety to ensure superior patient satisfaction.
- Assist in supporting and providing administrative staff with patient requests and complaints.
- Serve as a liaison and advocate for billing and patient care purposes.
- Billing/Revenue
- Oversee front-end revenue operations (scheduling, registration, insurance verification, referrals/authorizations and cash management).
- Epic Super User for all clinical and billing components.
- Work with billing on practice revenue issues involving charges, FTE requests and other billing inquiries.
Executive Assistant
Montefiore Medical Group/Center
01.2008 - 01.2017
- Engages in both independent and collaborative problem solving and decision-making in a complex, changing environment to effectively address a wide range of executive support needs.
- Manage clinical care and hands-on schedule a high volume of meetings involving internal and external participants.
- Oversee scheduling and preparation, gathering and distribution of discussion material and all logistics considerations for periodic executive team client, investor, and employee meetings.
- Coordinate global travel logistics involving both commercial and private air travel while effectively completing expense reimbursement workflows.
- Prepare and edit presentations using a variety of software applications.
- Drafts and handles confidential and time-sensitive executive correspondence.
- Receives inbound calls and inquiries, prioritizes them and escalates information as appropriate.
- Events booking, catering, managing large event logistics.
- Arrange high level meetings across different time zones.
- Coordinate online booking of global travel itineraries and all related logistics.
- Direct liaison between principal and local and international associates as well as with leadership of various non-profits.
- Maintain files and records in an orderly manner.
Education
Bachelor of Business Administration -
Monroe College
New York, NY01.2011
Health Office Associate, AAS - undefined
Monroe College
New York, NY01.2003
Skills
- Schedule management
- Staff management
- Practice management
- Workflow management
- Employee performance
- Staff development
- Supplies ordering
- Continuous improvement
- Performance metrics
Timeline
Practice Manager Division of Endocrinology
Columbia University Medical Center
06.2008 - 07.2025
Executive Assistant
Montefiore Medical Group/Center
01.2008 - 01.2017
Health Office Associate, AAS - undefined
Monroe College
Bachelor of Business Administration -
Monroe College