Melanie Chase

Manage teams of 2 Embryologists and 1 Lab Director and 12 Cryopreservation Specialists providing billing, collections, and coordination of cryogenic tissue relocation as shared service for the network. Cultivate strong relationships with key stakeholders, including clinicians, vendors, regulators, and community leaders to promote collaboration and long-term program success. Serve as the leader for the centralized Laboratory Program focused on creating superior clinical outcomes and patient experience.
• Delivered strategic initiatives including 3 new fertility practice and laboratory builds, 6 acquisition integrations, 2 laboratory and surgery center expansions, EMR/EHR and other vendor systems implementations, and operational process improvement projects.
• Led Lab Steering Committee comprised of Lab Directors across the network committed to implementing best practices, lowering cost, and reducing risks.
• Standardized cryogenic storage inventory management across the network and launched storage billing product generating $35M annual revenue.

As a member of the Healthways Employer Market, led team of over 50 colleagues to deliver highly complex total population health and wellness program for a large public municipality. Provided consistent communication, managed stakeholder expectations, delivered presentations, negotiated contracts, and coordinated marketing strategies to deliver program outcomes. Representative at numerous trade shows, industry conferences, and political events.
• Collaborated with clients, consultants, union leaders, and solution delivery teams to develop long-term strategic plans designed to grow and strengthen their programs.
• Ensured client success, growth, profitability, and service delivery for $13M government account with three successful years of increased program participation.

In Corporate Strategy and Program Management Office (PMO) instrumental in preparing and interpreting corporate performance dashboards and quarterly board materials ensuring alignment with strategic planning process and evolving Project Management and Solution Delivery processes.
• Supported Executive Leadership Team in developing a Balanced Scorecard. Collaborated with key business/functional owners to develop strategic plans and define Key Performance Indicators (KPI) for measuring organizational alignment and monitoring progress.
• Led the successful implementation of 7 highly complex, high value projects following PMI standards. Successfully implemented customers on company's newly integrated business technology product.

• Led large remote team to enhance Senior Fitness Product. Evaluated market, prioritized portfolio, built the business plan, and assembled a skilled team to deliver on business objectives
• Developed strategic plans for Government Business Unit to foster alignment with changing healthcare reform legislation.

Pioneered the establishment of a Project Management Office (PMO) for the IT department, driving innovation and optimizing project governance and delivery. Defined and implemented standardized processes and methodologies, ensuring alignment with organizational goals.
• Team Development: Recruited, hired, and led a team of 17 PM professionals in executing high-impact IT projects, enhancing overall operational efficiency and achieving strategic objectives. Developed career path model (PMM) that included skills, knowledge, and experience criteria to guide Project Managers in their career aspirations.
• Developed and implemented project management processes improving quality and efficiency, standardizing methodology, and satisfying regulatory guidelines. Implemented training, support tools, and a Project Management toolbox.

Developed project scope documents, charters, and work plans using MS Project, and resource management tools. Created and implemented communication, change, stakeholder, and risk management plans. Monitored project progress, identified risks and implemented corrective measures to acquire success.
• Managed successful delivery of over 15 major IT projects including infrastructure, systems development, vendor implementation, and process improvement initiatives.
• Consistently managed projects within time, budget, scope, and quality constraints. Collaborated cross-functional teams of vendors, business units, and project stakeholders to align on scope, delivery, and compliance of project requirements.