Melanie Chen
San Jose,CA
Summary
Experienced Sales Manager with 5+ years of administrative experience and a demonstrated history of working in the education and F&B industries.
Overview
11
11
years of professional experience
Work History
Lead Teacher
Bright Horizons Family Solutions LLC
07.2023 - Current
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
Event Manager
Gong Cha USA CA
05.2019 - 06.2023
- Developed and maintained relationships with event planners to coordinate events on corporate campuses, at wedding venues, school functions, etc
- Planned and executed events for corporate events exceeding 1000 guests
- Coordinated with kitchen staff to ensure quality, efficiency, and accountability of all events
- Managed administrative logistics of events planning, event booking, and event promotions.
Franchise Account Manager/Franchise Sales Manager
Gong Cha USA CA
01.2019 - 06.2023
- Developed sales protocols for handling the franchise candidate pipeline in order to increase efficiency and close lucrative sales deals
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Recruited, interviewed, and hired employees to grow the franchise sales team
Franchise Accounts Administrator
Gong Cha USA CA
04.2018 - 01.2019
- Coordinated travel and hotel arrangements through dedicated agency for office employees and CEO
- Advanced knowledge and experience using a number of office software programs including but not limited to Oracle, Asana, and Airtable
- Liaised with guests and clients to assess needs and coordinated tools and materials for meetings, events and presentations
Lead Techer
Bright Horizons Family Solutions LLC
05.2016 - 03.2018
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Oversaw work of teaching team to optimize student education.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Developed and implemented behavior management plans.
Teacher
Bright Horizons Family Solutions LLC
04.2013 - 05.2016
- Awarded the 2016 "Weaving the Tapestry Award" for my contributions to creating a diverse and inclusive environment within the school.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Developed innovative activities to engage young children in learning process.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
Education
Associates of Arts - IS - Social & Behavioral Sciences
Skyline College
High School Diploma -
Mills High School
Skills
- Communication
- Office management
- Vendor Relationship Management
- Event Staff Management
- Schedule Management
- Team Leadership and Motivation
- Managing Events Start to Finish
- Microsoft Office
- CRM Tracking
- Catering Coordination
- Assignment Delegation
- Customer Engagement Strategies
- Personnel Recruitment
- Event Coordination
- Social Media Platforms
Languages
Chinese (Cantonese)
Limited Working
Timeline
Lead Teacher
Bright Horizons Family Solutions LLC
07.2023 - Current
Event Manager
Gong Cha USA CA
05.2019 - 06.2023
Franchise Account Manager/Franchise Sales Manager
Gong Cha USA CA
01.2019 - 06.2023
Franchise Accounts Administrator
Gong Cha USA CA
04.2018 - 01.2019
Lead Techer
Bright Horizons Family Solutions LLC
05.2016 - 03.2018
Teacher
Bright Horizons Family Solutions LLC
04.2013 - 05.2016
Associates of Arts - IS - Social & Behavioral Sciences
Skyline College
High School Diploma -
Mills High School