MELANIE CHOI
Chino,USA
Summary
I am an individual that has experience working with a diverse client base and delivering results. As a team-player I am eager to bring strong skills to a growing company in need of support. Committed and motivated employee with exceptional customer service and decision making skills. Strong work ethic, professional demeanor, and great initiative.
Overview
20
20
years of professional experience
Work History
Premium Audit Specialist
AIG
10.2022 - Current
- Responsible for completing large and complex audits and disputes. This includes but not limited construction companies, multi entity companies, staffing companies involving per diem payments. Perform analysis on per diem payments for companies to determine eligibility for exclusion.
- Audited national accounts that involve multiple entities with billions in payroll.
Complete other audits and projects as assigned by the regional manager. - Passed all selected test audit policies for California, Oregon, and Pennsylvania scoring 100%
- Created strong relationships with insured which are reflected in the positive feedback from insureds.
- Enhanced audit efficiency by implementing tracking logs and templates
- Efficiently managed large accounts to ensure timely completion without sacrificing quality or attention to detail.
Senior Premium Auditor
ICW Group
04.2016 - Current
- Conducted financial audits by reviewing class codes and rulings
- Completed field audits for Worker's Compensation, General Liability, Commercial Auto Policies and Contract Audits
- Averaged 100% scores on Test Audits from the WCRIB for 5 consecutive quarters
- Conducted audits for different industries such as farm, wineries, construction and gas service stations
- Met with client's customers on regular basis to conduct interviews, review findings and answer questions
Premium Auditor
AIG/Chartis Insurance
06.2011 - 03.2016
- Conducted financial audits by reviewing class codes and rulings
- Averaged 95% scores on Internal Quality Audit Reviews for 8 consecutive quarters
- Independently reviewed multiple entity clients in multi million dollar ranges of payroll and sales (ex
- Legoland, Standard Pacific, Crunch Holdings, etc.)
- Field Audit territories: Southern California, Arizona and Nevada
- Completed field audits for Worker's Compensation, General Liability, Commercial Auto Policies and Contract Audits
- Averaged 100% scores on Test Audits from the WCRIB for 16 consecutive quarters
Premium Auditor
US-Reports Inc
05.2009 - 06.2011
- Completed field and telephone audits for Worker's Compensation, General Liability Policies and Contract Audits for several different Insurance Companies
- Ex
- Landscape Contractors, Chubb's, Farmers, General Insurance Partners, KRM Risk Management, etc
- Averaged 97% scores on Internal Quality Audit Reviews
- Conducted financial and forensic audits by reviewing class codes and rules
- Met with client's customers on regular basis to conduct interviews, review findings and answer questions
Premium Auditor
Overland Solutions
02.2008 - 05.2009
- Completed field audits for Worker's Compensation, General Liability, Commercial Auto Policies and Contract Audits for several different Insurance Companies
- Ex
- AIG, Travelers, Berkshire Hathaway, Farmers, Burlington, Zurich, ACE, Fireman's Mutual, etc
- Conducted financial and forensic audits by reviewing class codes and rules
- Completed on average 14 audits on a weekly basis
Premium Auditor
MLB Associates/AIG Insurance
11.2004 - 10.2007
- Conducted financial and forensic audits by reviewing class codes and rules
- Averaged 95% scores on Internal Quality Audit Reviews for seven consecutive quarters
- Completed on average 12 audits on a weekly basis
- Independently reviewed multiple entity clients in multi-million dollar ranges of payroll and sales (ex
- U-Haul, Red Bull and Media Services)
- Trained and supervised new trainees for workers compensation, general liability and commercial auto audits
- Conducted quality control of audits and mentored new hires to meet deadlines
- Field Audit territories ranged from California to Arizona
- Completed field audits for Worker's Compensation, General Liability, Commercial Auto Policies and Contract Audits
Education
Bachelor of Science - Accountancy
University of North Carolina
08.1995
Bachelor of Science - Finance
University of North Carolina
08.1995
Skills
- Microsoft Office
- Excel
- Word
- Outlook
- QuickBooks
- Nexus
- Nexus Management
- EZ Audit
- SCUP
- PAAS
Accomplishments
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Managed daily, weekly, and monthly schedules for audits.
- Investigated and analyzed client complaints to identify and resolve issues.
- Maintained status reports to provide management with updated information for client projects.
Timeline
Premium Audit Specialist
AIG
10.2022 - Current
Senior Premium Auditor
ICW Group
04.2016 - Current
Premium Auditor
AIG/Chartis Insurance
06.2011 - 03.2016
Premium Auditor
US-Reports Inc
05.2009 - 06.2011
Premium Auditor
Overland Solutions
02.2008 - 05.2009
Premium Auditor
MLB Associates/AIG Insurance
11.2004 - 10.2007
Bachelor of Science - Finance
University of North Carolina
Bachelor of Science - Accountancy
University of North Carolina
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